trugym customer service trugym customer service

Verification can help ensure real people write reviews about real companies. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. We use an external company to collect, manage and process direct debit payments. why would you not notify any body ? How many stars would you give TruGym? If you want a real Les Mills class, or any customer service, go to another gym! However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Save your money, go elsewhere. I used to be with DW you in Huddersfield then true gym took it over. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Maybe they could squeeze in another floor mat area near the gym balls. Needs improving but here is hoping it gets there! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. | Read 21-40 Reviews out of 266 ?TruGym this is unlawful and action is being taken. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Your experience matters. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. I got nothing. Very clean and covid compliant. Here are 8 tips for writing great reviews. !Poor service. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. The company needs shutting down. We use dedicated people and clever technology to safeguard our platform. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! No warning, no contact via letter or email. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Same as below - Trugym Bromley closed and didnt refund the lost membership. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. I have paid for a year's membership through GymFlex and have no idea how to get my money back. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. The changing rooms are always clean and the same for the showers! The staff are always so friendly, helpful and encouraging when you need it the most. Les Mills instructors are required to complete updated training twice a year to remain accredited. Absolutely the poorest new customer relationships ever!! The gym did not respond to my complaint. We use dedicated people and clever technology to safeguard our platform. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Join the 244 people who've already contributed. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. This hasn't happened and all attempts to contact them regarding this is being ignored. because of this I was able to cancel my contract. My feed back is that if I could train at another gym early in the morning I would. Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. However, you are likely to be ignored. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. I have been trying to contact them for a refund for months and have been completely ignored. No matter how many times I try to contact them I never get a response. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Other that that-a good gym. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Join the 270 people who've already contributed. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Here are 8 tips for writing great reviews. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Your experience matters. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Informed them that I was moving house and therefore cancelling my membership. Needs airing conditioning throughout the gym. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . This gym is great! It said I should hear back within 48 hours. without helping me with the issue in any way at all. Highly recommended. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Staff members were a mix bag. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Companies can ask for reviews via automatic invitations. 2023 Trustpilot A/S. If this has not happened, then please email [email protected] with your name, club and a brief explanation, together with evidence of the transaction dates being different. typical!!!! I have been trying to contact them for a refund for months and have been completely ignored. I appreciate that it is a budget gym and the range of equipment is adequate. Dont join the gym. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Our gyms come with either a sauna or steam room (some have both!) I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Your experience matters. When it comes to growing a business, reputation is everything. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. It goes against our guidelines to offer incentives for reviews. How many stars would you give TruGym? Good luck TruGym you are going to need it! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! How many stars would you give TruGym? I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! PREMIUM EQUIPMENT this is extremely unprofessional. All rights reserved. Verification can help ensure real people write reviews about real companies. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. This gym offers friendly staff with excellent personal trainers. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. 2023 Trustpilot, Inc. All rights reserved. I paid for a year membership and at that point had several months left. I'm now in the process of seeking legal advice and so far it's looking positive. I'd be in two minds about renewing my membership next year. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Like a sauna. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Here are 8 tips for writing great reviews. Here are 11 ways to become an excellent customer service professional: 1. The staff are friendly and the gym is very tidy. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). TruGym is filled with good equipment and friendly staff. My branch shut down down and I never received a membership refund. [email protected] +1-408-834-0167; trugym customer service. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Join the 248 people who've already contributed. Completely recommend this gym for any women that are looking for a great gym for good value for money. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Verification can help ensure real people write reviews about real companies. 1/pool too cold to use from me joining in November to February. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Join the 271 people who've already contributed. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Also more weight clamps are needed as there aren't enough for the machines and free weights. Suggested companies are based on peoples browsing tendencies. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. | Read 241-259 Reviews out of 259. Huddersfield gym- horrible service, old gym equipment. Awful!! Anyone can write a Trustpilot review. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. I'd be in two minds about renewing my membership next year. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. The number for the centre was not being answered, neither were emails. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. They've also had bad reports in the paper. No matter how many times I try to contact them I never get a response. 2023 Trustpilot, Inc. All rights reserved. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Awful!!! Fantastic facilities. Any attempt to contact head office is ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. They definitely make it difficult to contact them through their website. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. kept it quiet from staff aswell ! Finally. Great gym, always really clean. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. It goes against our guidelines to offer incentives for reviews. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. | Read 41-60 Reviews out of 258 All rights reserved. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation.