stubhub refund lawsuit stubhub refund lawsuit

Last Updated on May 5, 2021 by Dave Clark. The Court has not decided who is right. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Moreover, the company will be forced to refund its customers. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. The suit also calls for a return of customer trust. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. This is so ridiculous. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I am disputing through PayPal. Others were postponed. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. Your email address will not be published. It is ridiculous. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Lorenzo Gordon, Adobe Images Previously, she represented workers and retirees at a national employment law firm. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Adam Silver had to get the Christmas bonanza in- fans be damned. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. The U.S. Then he retracted, saying that there doesn't seem to be any tickets left for the game. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Add me I had cancelled tickets in Arizona last year. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". But the company does not need to comply with the law to avoid liability. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Print. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. At regular volume, we can afford to take that risk. Come to find I was charged $300 from my bank account. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Despite the alleged deception, the company's policies did not reflect the actual . They sell you things they don't actually own and if there's an error, too bad for you. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Under normal circumstances, these processes are manageable. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. StubHub is represented by McDermott Will & Emery LLP. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. I purchased six tickets to Hamilton on 12/1/21. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Read our Newswire Disclaimer. Para una notificacin en Espaol, haga clic AQU. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. The plaintiffs may also opt to file a lawsuit on their own. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. I only hear that events will be cancelled if there are not enough performers. Click. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Get buying tips about Ticket Websites delivered to your inbox. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. They told me to sell them. In this . The complaint was reportedly filed by a Wisconsin man named. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Your email address will not be published. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . It is important to note that the settlement is not final and the settlement process is ongoing. I chose CC. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Entertainment industries have seen every event canceled or postponed for a foreseeable future. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The company is accused of failing to resolve complaints from tens of thousands of customers. She told me this escalation process would take 3-5 business days. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Unsubscribe at any time. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. drug injury lawsuits and product liability lawsuits. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. For more information about reviews on ConsumerAffairs.com please visit our Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. StubHub claims it is postponed not cancelled and will not give me my money. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. There is a chance that StubHub will settle the case in the future. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. New cases and investigations, settlement deadlines, and news straight to your inbox. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub is an eBay company that began selling and reselling event tickets in 2000. CEO Baker is just another crook collecting money he never earned. Sign me up! I listed tickets and never heard back that they sold. StubHub has not responded to the lawsuit. Be the first one to find this review helpful. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. This is the only way to get a cash or credit award under the Settlement. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. All rights reserved. No resolution and I got no tickets. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Is Beyonces Tour Another Dynamic Ticket Price Mess? The company reportedlydoesnt have enough liquidity to honour these requests though. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. It is the world's largest ticket marketplace. The company then changed its policy to cover these situations.