instacart damaged item instacart damaged item

It really is sad.. To think some people will complain just to get something for free. Merle Bolonkin. . They sent one, but when I tried to use it, it repeatedly said there was an error. Yes there are some dishonest customers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Available in over 4,000 cities in the U.S., Canada, and Australia. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. They charge for membership, service fees, service fee tax, traveling fees and container fees. THEY ADDED A $10 HEAVY CHARGE! Save my name, email, and website in this browser for the next time I comment. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. USA, can lead to their account being deactivated. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Privacy Policy. You suck. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. If you selected an item issue, choose the affected item(s). On 2/14/23/ I placed an order for some salad and some badly needed bandages. Crypto App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. As with almost any online platform, there are scams on Instacart. You might need to get a refund on a whole order, a single item, or a mix of items. If you are a victim of an Instacart scam, there is a chance that Instacart will help you to resolve the issue, especially if you are a customer. Press J to jump to the feed. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. The good shoppers are now stuck with the crappy fraudy customers while the revolving door of new hires continues to turn. Obviously, if you canceled your own order, this wouldnt be a surprise. 6. Save my name, email, and website in this browser for the next time I comment. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . Also your an awesome human for caring about the shopper! I received a 1 star review from the customer, which I found out later is related to the founder. Refused to reverse two of the charges Kelly, was very argumentative and kept blaming the double charges on BMO Harris. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. We can make things right up to 7 days after you receive your order. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. However, you need to report any issues within 14 days of receiving your order. They would not honor the listed price on the Instacart web site. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Reporting damaged products to receive refund or credit does not affect the shopper. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. That's some garbage. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. Unfortunately, I work full-time like the rest of America and can't be there for it. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. No other store includes this charge. Create an account to follow your favorite communities and start taking part in conversations. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. Click Report a problem on the relevant order. The chair was even an add-on after I informed the customer that I was checking out. You have up to 14 days to report an issue with your order with Instacart. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. for most orders in California, or for Costco or Walmart orders nationwide. Is there a way to tell instacart an item is defective by no fault of the shopper? Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. The best way to avoid Instacart fraud is to be diligent about checking star ratings. would send me a form to complete and "department" would look at it in 48 Either a Shopper or customer is using Instacarts policies and system to their advantage. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! The nerve of some ppl. Not only did Instacart charge me the $72, but also charged me the $20. Why would you go to the store, with rancid food, for "credit"? Instacart delivers over-the-counter medicine for select retailers and markets. Brett Helling is the owner of Ridester.com. Whether it's a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Plus, they cancelled my ENTIRE ORDER! Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Its best to place Instacart shopping orders at a time when you know youll be available to ask questions about the order. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. When a customer receives their Instacart order, they get an email receipt of everything they paid for. This complaint was posted by a verified customer. Log in to help us get you to the right help quickly. Instacart makes it easy to order from your favorite stores. I will never use you again. Keep Your Receipt! I also tried opening a second table at the bottom: <spawnabletypes>. Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . I sent this to a friend who has been an Instacart shopper for quite a while. Thank you for being concerned! Cool, I'll do that then! Select Report safety issue under Other issues. Usually, we can make things right quickly when you report a problem through the Instacart app or website. But like I said, they are more than generous with their policy. Instacart IPO. I would like all of my money back. Theres a cap on the card based on the cost of the order. I had a party this evening. Instacart is one of the best grocery delivery services available, but its definitely not perfect. In 2014 he acquired Ridester.com to share his experiences with other drivers. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! You can reach Instacart by email if you go through their website and send a message through their contact us button. The customer may still be charged delivery fees, bottle deposit fees, or the tip. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Claim it and get a lot of features. In some cases, the shopper can also enter your information manually. Alcohol may never be delivered to a retail business or college campus. Some scammers are always out to see if they can get things for free. You keep giving delivery dates but you don't show up. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Go back to the store that did this, who is fully to blame, and get a refund or replacement regardless of delivery. Select a credit to your Instacart account or tap Help Center to contact Care. When placing an order, customers can indicate their replacement preferences. If you aren't 100% satisfied with this item, you may return it or exchange it for free. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. Brett Helling is the owner of Ridester.com. Some states require a signature before the alcohol can be delivered. Maybe some of the beans inside the package were not good? sometimes you can still have contact with them because if the driver. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. This year its another story as in February, May. Once you remove the damaged slat you place it somewhere and get the new ones. Also mandatory gratuity that cant be changed without really solid evidence of a screw up would be helpful. To report a problem with your order on the app. We cant add over-the-counter items through. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. You get lower service fees and save an average of $7 an order with the service. Well also go into how you can avoid them and what to do if youre the victim of a scam. If customers could be rated it would be a different story. Never again! Has anyone else had any customers say they had a damaged item? We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Click here to get notifications about new complaints of Instacart. Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Some scams are directed at customers, while others primarily affect Shoppers. Select Get help on the relevant order. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . Do you guys get penalized for damaged items? and you might see a refund option instead. In this sense, you don't really have to keep your receipts. I asked to speak to a manager, manager busy but would call me in one hour. 11 votes, 24 comments. If you are saying they made one mistake on an item, when they. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Instacart, great concept, but a huge rip-off. Thank you for being concerned! Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Between work, picking up the kids, or not feeling like going to the store, grocery delivery services can be a lot of help. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. . For more information, please see our Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . Well, these items were damaged, not missing. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. billing should be reduced to reflect the items not delivered in the redilivery. If you did, you will not be refunded, but there wont be a cancellation fee. They didn't say. Certain order types (e.g. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. But if its the product itself, I would report it. I went in within the two-hour window that you have to change your tip to $20. Shoppers must deliver to recipients that are 21 or older. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. I made an online order with Harris Teeter who used Instacart. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . So, you may not be able to get as many orders as youd like in a day. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. Original review: March 3, 2023. Desired outcome: . United States-issued driver's license with photo. Tbh if that was the case I would turn around go back to store and get another one. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. Once there youll see an option to add the items to your cart again or view the receipt. As I am with all customers, I was polite, engaging, pleasant and timely. Shoppers can only add alcohol to replace other alcoholic items. They charge for membership, service fees, service fee tax, traveling fees and container fees. Plus, your first grocery delivery is free! 4. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. Instacart states on their website that you have to request your refund within 7 days of delivery. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. Other bots snap up offers on behalf of the Shopper. Press J to jump to the feed. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. 2020. In some cases, the shopper can also enter your information manually. Begin typing to search, use up and down keys to navigate, enter to select. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. Some Shoppers are victims of phishing scams. For some reason, this was blocked. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. I cancelled the order but why bother rescheduling so that I can get another run-around? The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. I stopped doing shopping for Instacart and Shipt. Instacart does refund missing items. Click that, and then youll see a new menu of items. Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. They have zero customer service knowledge and deliveries are never complete as ordered. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. Instacart offers a refund for 7 days from delivery. Later that day, I went into Walgreens. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. They are not assigned by Instacart. You have up to. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Damaged alcohol items. When a customer places an order, it goes into a queue. Making sure you tip your shopper accordingly will all but guarantee your Instacart order is fulfilled as soon as possible. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Usually, we can make things right quickly when you report a problem through the Instacart app or website. I would like all of my money back. I WILL NEVER USE YOU AGAIN. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. the redelivery was received on Jan 14 but was not complete because several items were refunded. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. This review was chosen algorithmically as the most valued customer feedback. It has been weeks, and was a great factor in me slowing down with Instacart. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. Don't they save them? From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. and may expire. You must complete the order before you can accept another one. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. 5. Too many bad customers. As a result, I doubt I'll renew my service. If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. I have even recommended to people that I would not get something because it did not look good. These extra items are charged by Instacart Shoppers. Im looking to sue the company. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you get someone else's order, you can . Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. So I had a grocery order, and the shopper did absolutely nothing wrong. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. Your information isnt stored on shoppers personal devices. If youd rather speak with an agent, theres a call now feature inside the app. 1. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Most people who use the Instacart app utilize it the way it is supposed to be. So how do you make sure this doesnt happen? **Not directly affiliated with Instacart** Welcome to the best place to By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. One option you have is to screenshot messages from the customer. If your order is a fairly large order, odds are shoppers wont want to take it on. Broken seal. USA, Alternative: Cancel an Instacart Order Before Its Delivered. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. Some bots alert Shoppers when new orders appear. They were the only items ordered.. I only hope people check their bank billing and report this fraud of a company. After they've confirmed it, a refund will be processed. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. I want a refund ASAP of my original order and I want to not hear from this useless company again. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. Instacart, great concept, but a huge rip-off. Instacart reserves the right to modify or cancel the Guarantee at any time. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. If the packaging damage doesnt affect the product, I would let it go. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. There are a few different types of Instacart refunds you might be available to receive. EBT) arent eligible for credit. I got my money back and left her 5 stars. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. Please contact Instacart Care if your alcohol items are damaged. However if the driver still has your items it could be quicker and easier to get them by contacting the driver. If you selected an item issue, choose the affected item (s). The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It might be a regular occurrence. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Contains damaged, spoiled, or otherwise unusable items. 2 yr. ago. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. On the right hand side youll see a link that says View Order Detail, which youll need to click. Bad Replacement Items. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. To report a safety incident. Did you receive a delivery you're not completely satisfied with? For an order placed through the Instacart App, follow these steps: 1. Shoppers must deliver to recipients that are 21 or older. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. Then after I cancel my order, they want to know if I want to reschedule. just noticed today that I had 2 "damaged items" from order I did a few days ago. **Not directly affiliated with Instacart** 3. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. New comments cannot be posted and votes cannot be cast. Jessica_lowel 2 yr. ago. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see.