viagogo refund australia

the price it is sold for on the primary market). Prices are set by sellers and may be below or above face value.". The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. You may find other users information to be offensive, harmful, inaccurate, or deceptive. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 5.1 Investigations. 3.1 Accurate Descriptions. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers 2.10 Collecting Payment. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. For more information check the Skilling Australians Fund Levy information at Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). When We receive an offer by bank transfer, We will check to see if the bank account is valid. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Infogram. They may do that if you make a fraudulent claim. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. (Subclass 870) Sponsored Parent (Temporary) visa. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Viagogo will never pay you after you sold your tickets and you can never get back your money. Otherwise, avoid!!! the application was unnecessary at the time it was made. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. There are an increasing number of unauthorised ticket resellers operating online. This may limit your ability to be grantedanother visa. arrow_forward. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". I understand the answer but I dont like it. 2. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Ticket listings are a representation of actual seat location. We care about accuracy. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. THEY ARE SCAMMER! Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Be the first to hear about special offers. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. 2.9 a) Exception to Sellers Obligation to Confirm. The company has been the target of customer complaints, industry backlash and court action overseas. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Why do my tickets have someone elses name on them? "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. 2.3 Username and Password. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Justice Burley labelled that as "qualitatively a very serious misrepresentation". FILE A DISPUTE WITH YOUR BANK. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. These tickets are listed in TWD [Taiwanese dollars]. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Click to reveal 198.54.123.248 Find out more about fact-checking at CHOICE. Copyright (c) 2006-2023, viagogo AG. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. -Explore the world's largest selection of events. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Service 196 Value 191 Shipping 166 The parent sponsorship application fee cannot be refunded. This does not prevent us from varying these terms without reference to them. It is headquartered in the United States and owned by StubHub Holdings. How do I unsubscribe from your newsletter? Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 6.9 Change or Suspension of Site. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Note that this is separate from any Tax viagogo is required to charge on its fees. Also, buyers only pay once they have been to the event and had no issues. Contact @viagogo over social media Set up a Twitter account. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. See something that's not quite right in this article? About this app. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. ACCC chairman Rod Sims said the statements created a false sense of urgency. momentum in tennis physics. Provide lots of information and make a claim for a refund. 4.2 Stolen Property. 6.1 No Warranty. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers