bt openreach engineer working hours bt openreach engineer working hours

What's the least amount of exercise we can get away with? Engineers from Openreach managed to cut our telephone line while they were working on our road. 30-03-2021 As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Depending on the provider and package you choose, you might be able to avoid paying for line installation. 01-04-2021 This is simply not true. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. the home, For Read about our approach to external linking. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Log intoorder trackerusing your BT ID or order reference and postcode. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Please enter at least 3 characters to search. on https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. 10 reasons to work for BT Openreach. Well arrange a convenient appointment when both you and the engineer are available. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Read about our approach to external linking. We use cookies to optimize the website, no personal information is stored. "These are the same workers who kept the country connected during the pandemic. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. And once you've got some experience under your belt, there should be opportunities for overtime. Darlington, United Kingdom. Find out more about the BT Business app and how to download it. Working from home no service passing the buck. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . We have a range of ways to get in touch for new and existing customers. My Background as a Phone Engineer in Southend. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Call us on0800 800 150to discuss your installation. These cookies will be stored in your browser only with your consent. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Openreach aims to connect 20. as per usual ,engineers working across the road and our broadband goes down. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. So, here's where it all started working as a Phone Engineer. Instal a new Telephone Extension Socket Youll be sent a new hub, so keep it somewhere handy. Answered 26 October 2019 You will work long hours and not get paid for them . ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Russian minister laughed at for Ukraine war claims. The cookie is used to store the user consent for the cookies in the category "Other. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. They will discuss this with you before starting any work. This website uses cookies to improve your experience while you navigate through the website. I also get time for classroom learning which hopefully . Garry For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 bt openreach working up a pole today. Contact from abroad. If the engineer is already working on the fault, then you won't be able to change the appointment. First, Openreach will send an engineer to assess how much work is needed. If the work is complex, Openreach will take longer to do all the external work. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Response was given fairly soon after initial slection. Clear a path to the main telephone socket, if you have one. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. These cookies track visitors across websites and collect information to provide customized ads. Hey,@zoni23welcome back to the community. Although I would guess your fault will probably be picked up on Monday morning. He has sturdy life goals and knows where he wants to go. My dad said we needed the one downstairs which he had already disconnected. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Complex Engineering Reception and Triage. Try their website here. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Include an address and phone number. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. [ link to this post] I have a line fault that needs to be fixed. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Not really a good service from BT. Your working hours Our engineers work 37.5 hours a week. It could be Sky's Openreach account number, for the details that ISPs have given them. 2023 BBC. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. @bt_uk. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Well send you a confirmation email with your appointment date and time slot. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Our broadband then stopped working completely. We had to say we were from Openreach, working on behalf of their Service Provider . If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? "Where talent is a dwarf, self-esteem is a giant. They will call you to confirm their arrival time and to find out about any access requirements. Necessary cookies are absolutely essential for the website to function properly. This cookie is set by GDPR Cookie Consent plugin. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 22h52, Hi. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Do I have to pay for this visit? The engineer first needs to turn on the cable that runs from the street cabinet to your property. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. But it changed its tune when the Observer got involved. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. 30-03-2021 on But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Starting salary is poor, but you'll reach the higher rate after 3 years. 26/04/2017. But you will have heard of BT, BT Broadband and BT Infinity . I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. At conservative gathering, Trump is still the favourite. Within 10 working days, Openreach will have completed their survey. He is very hard working and does things without needing to be asked. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. and. The strikes will take place on 29 July and 1 August. (adsbygoogle = window.adsbygoogle || []).push({}); Hence, the addition of working experience gained from Openreach can truly be like a milestone . If you arent available, someone over 18 will need to be around. I'm wondering will there be engineers working on a saturday? How to report a BT line fault or broadband fault. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. All in a day's work | 17 comments on LinkedIn Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Those striking are largely Openreach engineers and call centre workers. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. The Communication Workers Union (CWU),. The installation takes around three hours and the Openreach engineer will need access to your property. sector, For global Technical support. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams.