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Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Complete account control at your fingertips. By phone 0800 800154. order and you'll shortly receive an email with an order number you can use to You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. BT Business broadband, phone line, email or Cloud Voice services not working properly? Get in touch with our BTnet team to get your quote and get started with your dedicated private line. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Fix Problems and faults Contact Chat, phone, or email Contact us about. You can find our standard Terms and Conditions at www.bt.com/terms. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Our great-value business broadband offers fast speeds and a reliable connection. Rest assured that your call is really important . To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. All day, every day. Contact BT for help and support with your BT broadband, TV, home phone or mobile. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Make sure you're always connected with mobile, broadband, phone systems and more. Maybe there's a problem with your order. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Or ring us on : 0800 672 331 Register a complaint Contact If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Mobile costs may vary. When you have team members working from different locations, a connection you can rely on is more important than ever. BT Business App Save time, manage your account, and check your services at your fingertips Set up and alter your Direct Debits. You'll get a PDF file to keep and print out. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Want to write to us? Search The Phone Book from BT to find contact details of businesses across the UK. Well offer the fastest fix with the first available visit youre in control to change it. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Our purpose is as simple as it is ambitious: we connect for good. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Here's how we'll help put things right. You need your order reference number. Starts with 5 or 6 numbers, followed by 6 numbers. Small and medium businesses Got up to 250 employees? No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services business Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. If you have an issue you can find out if is just you, or impacting others in your area. A BTnet Leased Line not quite right for you? When people connect, there's no limit to the good they can do. Mobile costs may vary. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Representative Office. Search The Phone Book from BT to find contact details of businesses across the UK. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Search The Phone Book from BT to find contact details of businesses across the UK. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Help and support; Contact BT; Back. Has hybrid work affected my offices bandwidth needs. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Report a fault online to put things right. Related Types of Business | Related Locations. Location. How does BTnet work with cloud applications? To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. If an engineer needs to fix the fault, you can choose the best time for them to visit. The developer provided this information and may update it over time. Its consistent, reliable connectivity for your business. Available 24/7. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. If you need to write to us, please check the back of your bill for the right address to use. Its quick, easy and available 24/7. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. You need your billing account number. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Prices ex VAT. If you're on your computer, you can download WhatsApp for Desktop. If the system doesn't recognise what you've said, you will be able to choose from the options menu. That's why we've been named as a leading service provider by Gartner. Monday - Friday. Search The Phone Book from BT to find contact details of businesses across the UK. 0 to 5 employees,250+ employees,6 to 249 employees. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. later the dashboard view will be restored. This will involve a complete review of your complaint to make sure nothing has been missed. Our insights and events hub is your go-to destination for help and advice on the future of your business. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Phone line not working properly? The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Necessary to provide basic functions of the website such as page navigation. So you get the same service, and it could save you time too. a fault or order with your fault or order references. Broadband not working properly? Download it now and use your device to be totally on top of things: View, pay, and download your bills. Safety starts with understanding how developers collect and share your data. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. As your business grows, the demands on your internet connection grow too. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. BT business solutions Work faster, smarter, safer, and stay connected with your world. I understand that any big company has large numbers of employees. We offer reliable connectivity, but sometimes faults do occur. Fix Problems and faults Contact Chat, phone, or email Contact us about. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. If you're on your computer, you can download WhatsApp for Desktop. T&Cs apply. That means there are no busy periods or dips in data service to worry about. It was ten times as fast for half the price. Get TalkTalk today for fast and cheap fibre broadband. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Faults and Orders dashboard. We can only deal with BT Business accounts. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Got up to 250 employees? By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Get a BT ultrafast fibre broadband deal today and bundle your TV. This means finding the right BT phone number can be more difficult than you first thought. Raise a general billing enquiry. We have a range of ways to get in touch for new and existing customers. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Contact sales. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. If you add all your accounts Price quoted only available on a 5-year term contract and applies to new circuits only. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Work faster, smarter, safer, and stay connected with your world. Choose your leased line plan Compare leased line pricing and find the best fit for your business. And if you do experience service stops, well provide money-back credit. We're here to keep your teams connected as the trusted partner of businesses around the globe. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Get a 200Mbps leased line for 299/month (ex VAT). BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page.