Wednesday 28 December: 8:30am 8pm This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. In the end left the company with 66 pay in a cost of living crisis with child. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. 11 Staysure reviews. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Get started now and lets get this sorted. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Its quick, easy and totally free. Thank you. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. "560799075470977588", Staysure Expat, There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Despicable service from dishonourable people. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team We are investigating your comments and will contact you shortly. Anonymous Employee in Northampton, England, I applied online. Thursday 29 December: 8:30am 8pm If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure.
Training team really try hard and overall enjoyed it. - Calling from within the UK: 0333 014 4512
var STYLE_PREFIX = 'wsite'; a:active{ I also contacted the help line and was sent a link to help me create an account but this still did not work. Warm regards,Ross, Information provided by various external sources. The initial purchase was fine. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Even though you can earn a lot with the bonus, the bonus system is unfair. left: auto !important; Dear Eric,Thank you for your 5 star review. Staysure is a trading name of TICORP Limited. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Not everything they do makes sense. })(); Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Still requesting further information whilst she was on her death bed. Not a good experience. Have a fantastic holiday. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Stay sure have been helpful so far. Search job titles. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. .galleryCaptionInnerText {} .fancybox-title {} Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. . a:link, Customer Service Representative interview process at Staysure. Contact Staysure customer service Resolver can help you send your complaints to Staysure. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. No support from customer service managers. A nice change from the hassled feeling I often feel when dealing with call centres. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Have a fantastic holiday. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. It was my aunty and they told me its not compassionate. } else if(document.documentElement.initCustomerAccountsModels === 0){ Policy purchased, but I am not happy. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. This was just batched in with any normal claim, just as if Id lost my purse. No administration fee is changed while making changes through My Staysure. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} This took 9 months to claim back!!! I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Get started with your Free Employer Profile. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . My bugbear with insurance companies is the usual interminable wait for queries to be answered. See if we've answered your question in our Covid Help Centre . Policy came through as expected. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. _W.storeEuPrivacyPolicyUrl = ""; function initFlyouts(){ Companies can ask for reviews via automatic invitations. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. No progression here unless your good friends with the senior management. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} You need to sharpen up the verification/activation mechanism. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. In the 4 years I was there I hit some sort of bonus each month. You deserve to be treated better especially for what youre getting paid. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Dear Mr Brennan Thank you for taking the time to leave a review. If you have not received them in the next few hours, please can you send a message to
[email protected] or give us a call on +34952010024 and we will be happy to help. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Free interview details posted anonymously by Staysure interview candidates. Had team leaders record secret conversations trying to do what I have no idea. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Were available during the following times:
Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. It wasn't great. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. The calls are non stop , its very busy and mentally exhausting . My dads body was left in the hotel room for over 24 hours. Application. All rights reserved. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. It should be made more simple. Thank you. We also ensure all reviews are published without moderation. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. n 71 Edifcio D 2 Dt, Queluz de Baixo Saturday: 9am 5:30pm If youd prefer to speak to a member of the team on, please call us on:
At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Have a fantastic holiday. I was trying to pay for a quote with them kept waiting for over a day to pay. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Have a fantastic holiday.
We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Warm regards,Vicki. .mobile-nav .icon-caret { .wsite-footer blockquote {} .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. false, your insurance policy. Staysure is a trading name of TICORP Limited. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. A very unfair company. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. They are not authored by Glassdoor. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} _W.customerLocale = "en_GB"; Very friendly, nice people to deal with. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Greatest accomplishments. Friday 30 December: 8:30am 8pm, Within the USA and Canada: Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. span.icon-caret.is-active svg { This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Also, for some of our insurers we may receive a profit share payment if they Friendly team with lot of knowledge. You may change your settings at any time or accept the default settings. My sincere apologies for the frustration and inconvenience caused. .mobile-nav .icon-caret svg { left: 0 !important; Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. If you need to cancel your policy please click here. | Read 199,981-200,000 Reviews out of 200,383 . The People Team. We were devastated as grandchildren had been couting the days down. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. The team leaders judged me not being in without any understanding. If you need more help, please visit our FAQ Help Centre. _W.storeCurrency = "GBP"; .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Your agent was fine, but your system baffles me. Monday 26 December: Closed Dear WAMM71,Thank you for your 5 star review. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Dear Geoffrey Brooks,Thank you for your 5 star review. document.dispatchEvent(initEvt); var ASSETS_BASE = '//cdn2.editmysite.com/'; My mum had a fall abroad and broke her neck. Pros & Cons are excerpts from user reviews. Kind regardsSophie. Offer comprehensive training to fullfill the role. Instead, theyre full of the info you need to get things sorted. Wed like to hear from you. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Best and worst companies at resolving issues. Customer Services Manager, | Read 207,881-207,900 Reviews out of 208,075 Warm regards,Vicki. - Saturday: 9am - 5:30pm
You can email us at
[email protected] Information provided by various external sources. Sunday: 10am 4pm, Christmas hours: Happiness score is 39 out of 100 39. Staysure is a trading name of TICORP Limited. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. your insurance policy. font-family: "Montserrat" !important; Will look around for my next policy. 2730-055 Barcarena, Customer Services Department - Calling from outside the UK: 0044 1604 210 845
You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They subsequentialy told me to claim for myself. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n
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