Box 659728. This review was chosen algorithmically as the most valued customer feedback. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Useful. The size was incorrect! Shortcut: Press 1, then press 1, the press 0 twice. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. You will know exactly when it will be delivered. Please advise if there is anything that can be done to accommodate this inconvenience. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. What is Kay Jewelers return and refund policy? The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. I have no clue why there are so many negative reviews. AffirmLearn More Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Top of the Page, What is a special ordered item? Hamilton, HM 11 Bermuda. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. No, there are no shipping charges applied to orders shipped to a store. Phone Number: 1 (800) 527-8029. Kay Jewelers customer service. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. This customer service is it's terrible to say the least. Repair by an Expert. Kay Jewelers Credit Card Payment Address She lives out of state so I ordered online in her name and shipped it to her. Top of the Page, How long do I have to pick up my merchandise? * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Not a phone call. If requested, can I have my merchandise gift wrapped at the store? Our content is intended to be used for general information purposes only. Not very customer friendly, Desired outcome: Really?!? Do Kay Jewelers Increase The Credit Limit? Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Get buying tips about Jewelry Stores delivered to your inbox. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Also to let employees know they should not ask personal questions like their social. The diamond came out four days later! I am beyond delighted!! Click here to get notifications about new complaints of Kay Jewelers. Don't hesitate to place an order now. Thank you to the entire staff of the store for exemplary customer service. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. We appreciate that you've chosen Kay Jewelers. Catherine Kay manager wasn't hesitant to offer me an exchange. They are not willing to take the interest off. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. - did not follow up. Enjoy reading our tips and recommendations. How come they dont keep it in a safe or a common place for pick up? I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Your order will be shipped from kay.com to the Kay store of your choice. you can get $200 off some orders from KAY Jewelers. Do you offer any warranties on your merchandise? November.25.22 5:20pm. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. I feel very misled and ripped off ! Don't worry, the conditions for using this coupon are very broad. I contacted a representative, Katley M, and stated I wanted to cancel. The store is refusing to do that as well. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. I am told to wait 10 to 14 days to see if they can find it? I contacted my bank for a dispute and Kay finally refunded me my money. Customer Service Technical Support. HotDeals uses cookies from third-parties or affiliate networks to without changing your browser settings you agree to their use. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Submit a complaint and get your issue resolved. Monday to Friday: 7 AM 1 AM ET. Top of the Page, What is the difference between white gold and platinum? cart reminders from KAY at the cell number used . Color gemstone jewelry is not eligible for trade-in. Please see our return/exchange policy. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . I called the store and asked for a district manager and they gave me a wrong number. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. They are a disgusting corporation!! I love that they offer the diamond replacement guarantee with any diamond purchase. Customer Service: 1-800-229-0364. I will be sure to share this with everyone I know. What is your policy regarding conflict diamonds? Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. I asked to return them and Share your photos and videos with others to prove the truth of your words. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Positive and energetic Store Manager with drive to meet and exceed goals set by company. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! This review was chosen algorithmically as the most valued customer feedback. We were not given any insurance claim information. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Go ahead. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Thank u so much Sonya u deserve a raise! Save up to 10% OFF on KAY Jewelers items. Most orders will arrive within 3-5 business days. In total, there are 3 ways to get in touch with them. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Please see our return/exchange policy. Thank you Connie so much. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Corporate Phone Number: +1-441-296-5872. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. when you purchase a product that is clicked through one of the outbound All of our rings are sized to what has been determined is an average finger size. Will I have to pay shipping charges if I request in-store pick up? I just want to take time to praise Sonya at the Park City Kay's location. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. The earrings physically broke on second wear, in February. Well, every Kay policy should be the same. Top of the Page, If I want to mail a payment , what address should I send it to? Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. I will have to take legal action to resolve my claim. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. I was told it could take up to 72 hours to hear back from a supervisor. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Fix for a reasonable amount. Immediately receive the case number. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. They treat their employees like numbers. They are the WORST company to deal with for a refund. Text (855) 929 - 4190. They sell no bands in store. Excellent Service. This will surely increase the credibility of your complaint. In order to start the call, please close this box and then unblock your mic in your browser settings. Top of the Page, What is the difference between natural and lab-created stones? Learn More. Let me trade up without spending $450 first. From guiding you to the perfect engagement ring to handling a purchase-related question. Was told it would be expedited and will be issued within 7 days. Grab your savings right now. I contacted customer service and they do not have the ability to push the transaction out or expedite. It's time to enjoy your shopping with such a big sale. A ring valued at $599. They will only take your money and never fix your jewelry properly. enhance your experience. How do you tell someone this? Our customer service begins with the sale and never ends. This is where the fun begins! Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { } That's a great deal. I wouldnt recommend this place at all. A special ordered item is created upon request. Kay Jewelers provides services in the field of Clothing Accessories - Other. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Connie called me and said she was working something out. What is the customer service policy at kay.com? I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Contacting Kay Jewelers. Chat support people have zero idea what they are doing. (Cleaning and inspections are not available at kay.com.). The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Shop the latest and enjoy express delivery and free returns today. I hardly wear the ring, and Ive spent close to 14,000$ on it. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. I want to speak to a DISTRICT MANAGER. Credit options: Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. All other gemstones are referred to as semi-precious. } Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This complaint was posted by a verified customer. I wear the chain everyday and wash in it. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. (Trade-ins are not accepted at kay.com.) How can we enhance your Kay experience today? What address can I use? You can always get a free shipping coupon at KAY Jewelers. Two REAL jewelers have stated that it in fact can be repaired. Both share the same physical, chemical and visual properties. Your Jewelry Consultant is ready to talk! Store manager wouldn't exchange or refund. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. She then said she would be escalating to district manager. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. I was they would call me by end of the day to let me know, off they did not calll. I called customer care and no one called back. Of some multiple emails still have gotten nothing back. I love my Leo diamonds. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. White gold is pure gold that is mixed with alloys to give it a white On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. I was so excited and thankful for her great customer service. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Since then I've heard nothing from them. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Please note that all salary figures . Contact our Customer Care Team Today. Customer care will lie about resolving the issue. *Exchanges are not accepted at kay.com. If youd rather exchange your purchase for something new, great! It was 25% off. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Top of the Page. No need to wait for every minute to receive phone call from delivery partner. You will be notified via email that we have received your returned order and that your method of payment has been credited. This situation became the most unprofessional experience of our lives! On We appreciate that you've chosen Kay Jewelers. Top of the Page, What colored gemstones are considered precious? @media (max-width:767px) { Its location on this page may change next time you visit. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Shipping has always been top notch and quality too. Well, then I asked to look for a replacement that is the same as the one got lost. It looked like they played soccer with the ring. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Totally understandable. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section.