Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. The RV is a Thor ******* **** 2019 and the vin#*****************. 2003 Thor Motor Coach jazz. From researching this seems to be a problem with a lot of Thor coaches from that year. Wondering if the converter is shot. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. The issue is not closed nor has resolution been found. The keep-alive lead isn't switched at all. 2022 Thor Motor Coach freedom elite. Want to make us an offer on the {product}? Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. !. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. More than 50 pictures were sent to Thor. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. Brand: Thor Motor Coach. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. There is a special tool (like a shiv) that you use to release both sides. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. All standard features and specifications are subject to change. See dealer for details. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? +26. We had the privilege to work with Joe A. the Internet Manager. Planning pet-friendly trips can be ruff when you don't know what to pack! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These issues are ongoing, not new. How can these issues that were reported to Thor when our coach was new, now be null and void? This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. stands for - Class A, Class C Evolution. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . BBB Business Profiles generally cover a three-year reporting period. Across from the sofa is a booth dinette. As stated previously, we are well aware that the coach is now off warranty. Number Of Radios. I am waiting for **** to call us back. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Junior Member. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. It was amazing! Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Nobody will build them better. There's a reason why so many choose Thor Motor Coach. Save. Discover the necessary items to make this an unforgettable adventure! *All RV prices exclude tax, title, registration and fees, including documentary service fees. I have a full side slide on my 2016 Thor Ace 30.2. 2022 Thor Hurricane 35M. Thor Motorcoach Logo linking to Home Page. This has gone on for far too long. 1 of 26. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Can hitch up to 8,000 lbs. A representative has been notified and will be with you shortly. 2 slide outs. Diesel and gas-powered chassis options. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Ill keep taking all suggestions and look a while longer. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Contact Us. Like most: We went on our first trip this past weekend. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. What have you tried so far? . . Would be a great hunting rig! Pantry. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. The pivotal combination of large Class A amenities with more power than a typical Class B RV. The issues were filed with **** when the coach was new. Step inside and find a 68" jackknife sofa to the right of the entry door. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. This is truly a manufacturer defect. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. bunk bed. Onan onboard generator. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. My Thor Rize was not properly built. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? BOTH of which **** has rejected. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Wheel sensors for air pressure not working. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Class C, 32 feet Thor Motor Coach. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. . Rates and amount financed are determined by credit history. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Plus tax, title and license. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. I can only speak to the radio wiring in my coach. 1. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! And not have heard from them. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. 2 tables that convert into beds. Thor Motor Coach. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. The park/travel switch on my coach does not switch the radio to the coach batteries. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! The customer service ************ spoke ith customer service reps who have no customer service at all. I do not know WHY he has not had access to this correspondence. ** September 10th we took the ** out. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. ever heard of youtube, videos take HUGE SPACE< gotta be rich to host those videos' and they are. 40 gallon fresh water tank. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. is not responsible for any misprints, typos, or errors found in our website pages. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. They said they would me someone to service the vehicle. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. 2019. Attached 75 watt solar panel. You are using an out of date browser. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Do you need a one-stop shop for all things RV-related? Did you recently have your batteries drain on you? Want to request a quote on this unit? Description. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. We are not responsible for any such errors and reserve the right to correct them at any time. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. . WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. He moved to a new position. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. New to RVing? At the time we purchased the coach it was brand new and only had ***** miles on the odometer. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Use/store switch in use mode? THOR AXXERA RADIO.not working??? On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Does not include Hitch work or accessories. Thanks for the replies. Thor Motor Coach does not have control over the ************ centers. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? We are tired and have had enough. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. We need this rv fixed asap. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. According to the call notes several of his concerns were discussed and further explained. It's been non-stop. Read More: https://thormotorcoach.com/legal/ It seems each Thor MC plant wires the radios differently. Both radios are powered from a 15 amp fuse located in the power center under the bed. Save your favorite RVs as you browse. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Then I tried the GFI in my 29m bathroom. The slide ran very slow, it always seems too. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. They found mold under the floor covering. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Learn More Class B I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). **** did send the new flooring to CW. Your luxury Mercedes Sprinter motorhomes. Stock #46257. It may not display this or other websites correctly. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Non-smoking and pet-free. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Report post. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. We have contacted the customer to investigate the root cause of the concern. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Manufacturer-provided pictures, specifications and features may be used as needed. Stock photos may not represent actual unit in stock. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. or call the glass man in town? I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. We have acted in good faith throughout this entire ordeal. Description. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. I think that is the Thor way. Our motorhome has been in the shop at la mesa for 71/2 months. The A.C.E. Radio. Which we received no assistance. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Save. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication.