They charge an excessive retainer fee. Their billing is confusing, they billing customers one month ahead. As you can see from your statement of account, available online (e.g. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. October 8 Remember me Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They charge your card for amounts more than stipulated on invoices! Please remember that the retainer is refundable at the end of your agreement. It won't go in any direction! They would not remove the items that I didn't want. Hi Mike, Im sorry if you felt the need to escalate this. We ask all our customers to add an automated payment method to their account. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. October 23 evening Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Get help. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. There is non existent customer service department. We did not put a "2000 dollars bill in front of you". I have requested a retainer refund for almost three months. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. As you did not process this correctly, the agreement continued an additional month. They are scammers, and incredibly dishonest. I posted the review here and Sandra replied to me. Best regards,Michelle Spire. This company offers executive suites & office space, virtual offices and meeting rooms. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Dont lie to customers. ive been trying to get my money back ever since. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Please email me at [email protected] with your company name and details. ive been trying to get my money back ever since. * All prices shown are valid at the time of inquiry, based on 24-month contracts. But change is necessary and you as a change manager will be expected to lead from the front. The additional increase in your monthly fee is due to the annual indexation. I contacted them about how processed my case after paying the fee for a virtual office. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. If you refuse to pay their bogus invoices they will send you to collections. You should receive your refund within 30 days after your end date. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Please could you send those details to me at [email protected] so I can support you? Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. The company left an official comment on this complaint. Here is my summary to strive for a refund of the retainer. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I cannot stress enough the lack of professionalism and poor service. This complaint was posted by a verified customer. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. October 19 Its an automated process. October 23 they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. 25% off. Of course, she did not reply to me yet! I was using virtual office space. Once they sell you something that will be the end of you being treated as a valued customer. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. If it has been longer than 30 days, please get in touch so we can investigate further. I would love the opportunity to help further but havent been able to identify your account. BBB reports on known marketplace practices. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Eventbrite page will show up only the start dates of all training sessions. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. We pay those as well. So last week I logged in to cancel my membership. I was a customer with a licensing agreement set to expire on December 31, 2022. If you need further help, pleasespeak with our team member who is already in touch with you. The additional increase in your monthly fee is due to the annual indexation. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. *We conduct corporate trainings on your preferred dates and location for no additional cost. The retainer fee doesn't guarantee a successful outcome. That exception is made on the understanding that an additional service retainer is payable. She replied to me by email that my case had been started. Such companies should not exist. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . After being in my new office they are increasing rent by 8.7%. Manage all of your workspace and business needs. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. The complaint has been investigated and resolved to the customers satisfaction. Regus keeps its policy for payment from customers, only. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. (Sandra, I used the portal at first, however, your system made an error.) So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Office Space and Coworking prices are per person per month and are dependent on inventory availability. For clarity, you were also charged a retainer top up. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Repeated attempts to contact Customer Service have been blown off or ignored completely. If you were to take direct space or a sublease you would also see these fees in your rent annually. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. BBB is here to help. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Originally, total costs 20k THB, but end up with 50k THB. I would love the opportunity to help further but havent been able to identify your account. Great discounts. Paid for parking online and have now received parking ticket from private company. Do not delete my post, I will copy and paste it to spread again and again. Briana got my call. You will regret signing with Regus. Ts and Cs apply. That exception is made on the understanding that an additional service retainer is payable. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Find event and ticket information. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I really thought that this company would be a good option for expanding our business. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Any that you do not require can be opted out through your online account. Thank you! One time I was waiting on the phone for almost three hours. The company left an official comment on this complaint. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. September 14 Regus is a scam. This review was chosen algorithmically as the most valued customer feedback. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Stay away!! It goes against our guidelines to offer incentives for reviews. I already enter my bank information twice. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Paid for parking online and have now received parking ticket from private company. As expected, I didn't get any reply yet from Regus. This will surely increase the credibility of your complaint. Any that you do not require can be opted out through your online account. BBB Business Profiles may not be reproduced for sales or promotional purposes. 1. For a break between calls, browse the development's many shops and restaurants, or explore the . The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Well guide you through the process. I would love the opportunity to help further but havent been able to identify your account. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. They charge an excessive retainer fee. I still did not hear anything back from them. Our invoices are due on the payment date that is displayed on them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Regus helps businesses find and create the right workplace for their people. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We may have received incorrect data. If you need further help, pleasespeak with our team member who is already in touch with you. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Hi Stephen, Requesting to have your retainer refund is an easy process. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Find out how we combat fake reviews. Work wherever you need to with flexible access to our global network of workspaces. We found a responsible person where we inform her about the problem. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Access our global network of workspaces and business lounges as often as you need. For clarity, you were also charged a retainer top up. Why take the Change Management training from Reform Skills Inc? I am a small business and cannot afford any of this. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Contact the organizer to request a refund. Interested in a new product or service? I realized that my 'request for a retainer' of my account portal had been disappeared. We will then confirm your payment date and amount. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. It is IMPOSSIBLE to get them to stop charging. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Best, Lorraine Brule Global Customer Service at Regus. If it has been longer than 30 days, please get in touch so we can investigate further. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Once they sell you something that will be the end of you being treated as a valued customer. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. I still did not hear anything back yet. The vital skills students learn will be immediately applicable to their careers. Thanks again for your comments which help us improve. This will ensure the agreement ends at the current final date and will not renew further. Hi Mike, Im sorry if you felt the need to escalate this. Manage all of your workspace and business needs. If you have a helpdesk contact, we would expect a 24hours reply. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. It goes against our guidelines to offer incentives for reviews. Lorem ipsum dolor sit amet, consectetur adipiscing elit. And we have the solutions to help you work this way. Hard revenue focused. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Office staff are always friendly. Our invoices are due on the payment date that is displayed on them. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. This is a complete con, and scam through and through. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. At the end of your contract, they will automatically renew you without a signature and without consent. If I can assist you with anything else, please contact me directly at [email protected] I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Theyre a great place to connect with colleagues, clients and other like-minded businesses. You will regret signing with Regus. Our advisors are ready to help you find the right place for you. *Ts&Cs apply; participating locations only. Customer service is simply poor. They are about people. As you can see from your statement of account, available online (e.g. This company has the worst customer service I have ever experience in my life. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Changes in an organization are about more than just policies. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We appreciate your business. She apologized to me and promised me to rush to send me it by coming Wednesday. Here are 8 tips for writing great reviews. But the Regus does not have flexibilities, nor willing to retain long term tenants. They signed me up for things that I didn't ask for - didn't realize it in the fine print.