Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Only adult individuals aged 18+ are allowed to drive. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. The download code is valid for 30 calendar days from the date of purchase. If it rains, can I cancel or change my date of visit? We dont have teachers or students discounts. Horario de atencin: Sbado y Domingo de 09:00 a 15:00 Horas. Yes. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Are there any special prices for children? Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. Months without interest, only with major participating bank cards issued in Mexico. If it doesn't, for their own safety, they won't be able to do the activity. 2.- A list of the albums that are included in your package will be displayed. No problem! Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Other services (WiFi, ATM and gift shops). it was just my wife and I for her birthday/anniversary. Yes, the activities in Xplor Fuego are designed for all family. 16.32 mi from city center. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. What should I do? At what time will I be back at the hotel? We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. Can I pay with credit card or debit card of a person not included in the visit? I feel like we had no idea what our "magic wristbands" did at the resort. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. Due to the nature of the product we offer, you always have the possibility to view the photos. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Are there discounts for teachers or students? Everything is close you dont have to move your car at all. The product is available to purchase at least 24 hours before you visit the park or tour. We are experts in creating unconventional experiences making your event extraordinary. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. If you visited our Xcaret Hotels: [email protected] However, we would appreciate if you could inform us about the exact date you will visit the park. The time will depend on the location of your hotel, so we cant give you an exact time. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. What kinds of clothes and shoes shall I wear? Si visitaste nuestros Parques: [email protected] Si visitaste nuestros Hoteles Xcaret: [email protected] Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. The Rafts circuit is 342 yards long. 50 Park Plaza at Arlington Street, Boston, MA, 02116. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Responsive staff. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. There are several options of payment depending on the currency chosen on our websites. Is the discount for Quintana Roo residents valid throughout the year? Operating hours: Monday to Friday from 09:00 to 19:00 Hours. BBQ buffet with delicious ribs (vegetarian options available). *MSI only with participating cards (banks) issued in Mexico. Within Mexico. Enjoy truly special moments of fun and relaxation with the . Prices are the average nightly price provided by our partners and may not include all taxes and fees. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. My hotel is not available for pickup, although I chose transportation to the parks. The staff treats you like royalty. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). For special food requirements you may notify Customer Service at [email protected] or ask our hosts at the entrance of the park, they will be happy to support you. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Remember you can purchase water shoes at our shops in Xplor. Express check-out, a computer station, and dry cleaning are also on offer. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. Rest areas, dressing rooms and restrooms. No one was watching him, and yet, he smiled the whole time. But. . Advanced purchase discounts may vary depending on booking date and dates of stay. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. Valet parking, a 24-hour business center, and a garden are also offered. No, we only accept IFE. Due to the nature of the product we offer, you always have the possibility to view the photos. FAQs; Customer Service. 5/5 would recommend again. Can I enter with food or drinks to Xplor? By Review collected in partnership with this hotel. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. We had a great time. Solidaridad, Quintana Roo, Mexico. Stalactite River of 430 yards to swim inside ancient caves. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to [email protected] explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. Photo Pass Xenses; Get my admission to Xenses. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. The discounts are applied automatically by our system according to the date of visit. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. After visiting with colleagues in the spring, I knew I had to bring my family back. At what time can I call customer service? Come and live the Riviera Maya adventure. Each park has its own price for the photos pass. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Those guys were amazing. . 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. No, our Park tickets are not exchangeable for other products. The experience of living Mexican art . Thank you for contacting the Photo Department at Experience Xcaret. This luxury hotel features a casino, a full-service spa, and a nightclub. Official ID of the visitor on the reservation (original). Who can I notify if I have special dietary requirements? You don't have to worry about your phone or asking ppl to take pictures for you. Does admission include transportation service? Dear marissaramirez,Thank you for your five-star review. If you want more information about your transportation please call Customer Service. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. This hotel features a rooftop terrace and a bar/lounge. de C.V. We use own and third-party cookies to improve your experience on our website. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? If you visited our Xcaret Hotels: [email protected] There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. We can provide it to you if you have your purchase receipt. Each park has its own price for the photos pass. Outside Mexico. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. I have sent multiple difference emails requesting assistance with no response. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. You must have at hand your bracelets, the number of your helmet, and the date of your visit. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. How do I find and download the photos from the website? The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. I went to the park and couldnt buy them. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. A floating Mexican party awaits you at Xoximilco. We are here to serve you and to meet all requests, questions or suggestions you may have. What is the minimum age allowed inside the park? The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. (01152) 55 4163 7327 ALL-FUN INCLUSIVE . The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. Exact pick-up time will be confirmed when making your purchase. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Fill out this form and one of our agents will follow up on your request. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. What are the payment methods to buy online? +1-888-675-2083. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. 450 Summer Street, Boston, MA, 02210. By continuing to browse the site, you agree to the use of cookies. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. The best of a home combined with the best of a hotel. Learn all the information in our Privacy Notice. Do you have scooters on rent inside the park? How much time do I need to visit all the spots in the Park? No problem! We are sorry but no. ( NO KIDS ). Upload or insert images from URL. And we are going back again. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. They did an AMAZING job with the photos at all 5 parks . But we purchased the photo package 2 parks & the hotel. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Paste as plain text instead, Copyright Experiencias Xcaret Hotel S.A.P.I. To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). Carretera Chetumal-Puerto Jurez, Km. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. My suite overlooked the casa Viento infinity pool farthest from the lobby. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. What is the time for pick-up at my hotel and where should I wait? She answered immediately and assisted with even my most insignificant requests. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. I was just a bit disappointed with the management/check-in. *Original Review Below*!!!!!! The minimum age allowed in Xplor Fuego is five years old. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. For more information, please consult our list of products and services found in the price list section of our website. Traveling on business? 800 006 FOTO (3686) Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Traveling on business? The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Where is the photo that I downloaded located? I will not repeat everything that has already been said. New activity: Underground Expedition. My daughter also couldnt get enough of the steak tacos at Las Playas. You can download as many times as you need to while the code is valid. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Yes, you must select a specific date to visit the Park. You just press the yellow button and stand wherever the feet are and you got your picture. Additional terms may apply. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. No problem! and that option in not available via online purchase. Xenses Admission; Tour Tulum-Xenses; Save more. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. Do I need a driving license? Get exclusive information in your e-mail: If you have a valid reservation, you can make your. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! Sorry, the tickets for any of our attractions are not transferable. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. Col. Centro, Playa del Carmen. When I visited the Park I couldn't purchase my photos, can I still buy them? A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old.