All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Select an available appointment from the calendar. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Click on the back arrow to return to the Patient Portal. Select the payment you would like to view. Answers to FAQ about our products and pricing. Select the patient statement you would like to view. For urgent matters, call 911. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. One connection at a time. We will make sure the person has this authority and can act for you before we take any action. We may contact you for fundraising efforts, but you can tell us not to contact you again. What is the feedback form, and how do I use it? Get support that reworks claim denials and recovers payments for you. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. You are using an outdated browser that is not supported on the Patient Portal. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. How do I manage my saved credit and debit cards? To do this, you must create a password for your account by clicking the. This website uses encryption software. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. For questions on those practices, please consult your healthcare provider/institution. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. trouble logging in, password assistance, access to family members information etc.) In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. It is your responsibility to login to your Patient Portal account and read the messages promptly. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Once there, you will see an option labeled Linked Portal Accounts. How do I turn biometric authentication on/off? Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. When you click the. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Your use of the Portal after we make changes is deemed to be acceptance of those changes. These messages may contain information important to your health and medical care. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You need to select the Accounts icon in the lower right navigation bar. Please click OK to continue your session. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Navigate to the Account screen by clicking Account in the bottom navigation bar. We will provide a copy or a summary of your health information, usually within 30 days of your request. What if I dont remember my Patient Portal email? Click the desired message in your inbox to read the message. We typically use or share your health information in the following ways. Click the desired message in your inbox to read the message. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. In the meantime, you can always log into your Patient Portal using a web browser to check this information. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. For technical issues with this website during normal business hours, please contact our office. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Can I access appointments, messages, and/or test results for family members or others I may be caring for? How do I register for the Patient Portal? What do I need to access the Patient Portal? . You understand that Patient Portal provides you with online access to some clinical information about you. For Android devices: athenaPatient requires OS versions 10.x or above. Please notify us immediately if you believe the security of your Portal account may have been compromised. Start by clicking the button below, and logging in with the email and password you already use. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Please do not expect a response on weekends or holidays. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Who Can Access the Patient Portal. Cookies are used for system performance functionality. How do I edit how my contact preferences for different types of notifications? We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. For iOS devices: athenaPatient requires OS versions 15.x or above. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. The Portal does not respond to web browsers' Do Not Track signals. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. For current customers with athenaNet issues or who are seeking support. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Innovating healthcare. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. Contact your provider's office and request a password reset email. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. How do I ask a question about my account balance? When you click the. We have to meet many conditions in the law before we can share your information for these purposes. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. How do I schedule an appointment through athenaPatient? If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Benefits of the Patient . You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Were located at 311 Aresenal Street, Watertown MA 02472. athenahealth reserves the right to make periodic updates and revisions to this Policy. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Your use of the Portal after we make changes is deemed to be acceptance of those changes. usually in ways that contribute to the public good, such as public health and research. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. From there, you will see an option labeled Linked Portal Accounts. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. This feedback form is a one-way communication system. Meet the experts helping us reshape healthcare. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Select the message type from the dropdown options based on the topic of your question. How do I know which of my family members data is being shown in the athenaPatient app? You have the ability to accept or decline cookies. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We secure your personal information from unauthorized access, use or disclosure. Here you will see an option under Our Resources titled Feedback. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Note: This page should only be . You agree not to use Patient Portal to post or send or post any illicit or offensive material. For your safety and security, your session is about to be logged off due to inactivity. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Indicate your contact preferences for different types of notifications. . Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Clicking Feedback will bring you to a survey form where you can leave feedback. Why doesn't anything happen when I click on a medical form? If you are authorized, a family access account can be created that will allow you to access selected family members' health information. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. For the best experience when using our site, please update to the latest version. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We can share health information about you with organ procurement organizations. Get the visibility and support you need to grow. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Select your provider and office location. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To log into athenaPatient, use the email and password for your Patient Portal account. Click the Accounts icon in the lower right navigation bar. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Please try again later. Select your provider, office location, and your preferred time of day and days of week. Why doesn't anything happen when I click on a medical form? We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. We are required by law to maintain the privacy and security of your protected health information. We typically use or share your health information in the following ways. Select the payment you would like to view. We may say "no" to your request, but we'll tell you why in writing within 60 days. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? See how our technology and expertise can have you thriving from day one. Follow the prompts and schedule your appointment. usually in ways that contribute to the public good, such as public health and research. A link to reset your Patient Portal password has been sent to. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. athenahealth is your provider's trusted billing partner for secure online payment. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Example: We use health information about you to manage your treatment and services. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. athenahealth reserves the right to make periodic updates and revisions to this Policy. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. For questions on those practices, please consult your healthcare provider/institution. The industrys most adaptable, network-enabled suite of healthcare solutions. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We can use and share your health information to bill and get payment from health plans or other entities. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. If you don't agree, don't use the Patient Portal. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Get answers to patient FAQs and access tools that can help you on your journey. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. through the athenaPatient app? By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.