(4) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Our kids (3, 5 and 7) all had an outstanding couple of days enjoying the rides and characters. Rules and Regulations: By purchasing an Annual Pass at LEGOLAND California Resort, you agree to be bound by LEGOLAND Annual Pass and LEGOLAND California Resort's Terms . 5. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Completing a travel contract with LEGOLAND VACATIONS in no way conveys any license or permission to use any copyrighted or trademarked images, photos, brand names, logos, etc. Please note that the LEGOLAND Vacations Trip Protection Plan is not a typical travel insurance. A cooling off period of 14 days applies to purchases of cancellation protection. AAA card holders can receive a 5% discount on 1-day admission and 10% off a LEGOLAND hotel reservation when you purchase directly from AAA. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Theme Park Admission Tickets and Vouchers. The price of your ticket(s) will be confirmed at the time of purchase. If you do not agree to these Terms and Conditions, please do not use the Site. While LEGOLAND Vacations and its partners endeavor to meet their customers' requests as whenever possible, we cannot guarantee the desired outcome. *Reservations cannot be canceled, they can be reschedule. LEGOLAND Vacations Gift Vouchers: Vouchers are only redeemable for LEGOLAND Vacations hotel or hotel and ticket packages; cannot be redeemed for standalone tickets, retail, or other products. Complaints and problems:In the unlikely event that you have any reason to complain or experience any problems with your visit to an attraction, you must immediately inform the supplier of the service(s) in question. All Annual Passes are subject to any applicable exclusion dates. Full day access. Payment:Full payment is required at the time of purchase. Once payment is received, room rates are guaranteed unless modified. We stayed one night in Legoland CA Hotel and had an amazing time. Cancellation protection covers the period from the time when payment is made for both the stay and the protection until the time when you move into the holiday residence. Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned. Any changes to your reservation are subject to availability and new prices may apply. Taxes and fees that are shown are estimates only. Your use of and browsing in the Site is at your risk. LEGOLAND Florida Resort is a multi-day vacation destination built for kids! Directions should be used in conjunction with an up to date map. Explore Peppa Pig Theme Park! LEGOLAND Vacations reserves the right to cancel reservations due to lack of valid credit card and/or deposit. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. We paid the $25 flexible cancellation fee upon booking, because there was a small chance that we would have another commitment. (s21), LEGOLAND California: Today's Opening Times: 10am - 6pm. I will insure you are 100% satisfied with our resolution. Cancellation Policy for Guests who decline Trip Protection Plan and for Reservations made within 5days of arrival: If you made your booking within 5days of arrival or you declined to purchaseTrip Protection Plan, no cancellations, changes or refunds are allowed. 8. Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. We look forward to a future stay. Sucked up a ton of my time, and was unpleasant. Payment: The payment of the total price of the trip will be dueaccording to the payment terms disclosed at the time of booking. . Heated, resort-style pool. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Your contract:A binding contract between the purchaser and LEGOLAND New York LLC comes into existence when the final page of the booking confirmation procedure gives you a confirmation number. 3.8 In the event you are dissatisfied with any products or services purchased from LEGOLAND Vacations, we ask that you contact us as soon as reasonably possible by telephone or email using the contact information listed below. From the LEGO wave pool to the Build-A-Raft lazy river, tube slides, body slides and interactive water-play structures - Joker Soaker and DUPLO Safari - your kids will soak up tons of fun! Children 12 and under must be accompanied by an adult. There are likely to be some seasonal special offers and in some circumstances prices may vary. If cancellation occurs more than 5 days prior to scheduled arrival date, then deposit is forfeited. FREE breakfast daily**. Once payment is received, room rates are guaranteed unless reservation is modified. 3. Please feel free to browse the Site. More than 50 rides and 75 million LEGO Bricks and filled with WAUW for the whole family. Can I cancel my booking? (2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: FL Residents Save 20% Now through March 31! All rights reserved. You will need your order number and the email address you used to make original reservation. Contact us through theHelp [email protected]. Please check the Annual Pass exclusions set out in Term 6 before your visit. What is the point of the hotel? LEGOLAND Free Child Ticket 2023 Snyder Lance. In order to qualify for reimbursement, you must have provided LEGOLAND ApS with notification of cancellation no later than 12 noon on the day before your scheduled arrival. Payment Policy:Full payment of total reservation amount is due at time of booking. The date change and refund information above outlines our policy surrounding LEGOLAND California Resort park tickets and is not applicable to LEGOLAND Vacations Hotel bookings. The purchase of tickets to a theme park does not guarantee that all goods, services, and attractions advertised by the operator of the theme park will be available at the time of entry. "Force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. However if you have spam filtering on your email account, our email might not reach you. Discover the best 2023 Legoland Discovery Centre Dallas Saint Patrick's Day voucher codes, discounts and deals at UseVoucher. Here, you can experience the big wide world in mini format and delight in seeing the recreations of famous . Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later. . Refunds will only be honored for those that purchased the Cancel for any Reason Flexible Cancellation coverage. A separate paid event ticket will be required for entry into Brick-or-Treat. LEGOLAND New York, LLC reserves the right to refuse entry without explanation. All rights reserved. The cardholder must be at least 18 when the booking is made. (s16). 15. She was pretty rude and short - I asked her to confirm my email address when she said she'd be sending the cancellation confirmation, and she heavily sighed, put me on hold, came back and told me it was "my name at gmail," then promptly hung up on me even though I was in the middle of asking her repeat the actual email address. Pre-booking your tickets is simple, just follow the 5 easy steps below: Choose your pass below. The cost of your ticket(s):We are committed to providing great value offers on tickets; where possible offering discounts on entrance rates. Parking: Parking is always at the vehicle owner's risk. Florida Beaches For a Family-Friendly Spring Break. 3.5 Only those persons expressly named in the contract with LEGOLAND Vacations may utilize the accommodations purchased by the customer. Our Liability to you:(1) We promise to make sure that the ticket arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. 1. If you do not use the Wallet; you will need to have both documents available at park entry. If cancellation or no-show occurs then all monies are . What dates have been classified as a Rainy Day. LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, NINJAGO and LEGOLAND are trademarks of the LEGO Group. The Resort was designed with younger children in mind so that they may enjoy everything that both the Hotel and the Park have to offer; the treasure hunt being one of the activities, which is enjoyed greatly by kids of all ages. . LEGOLAND FLORIDA RESORT is part of Merlin Entertainments Ltd. LEGOLAND Vacations will use its best efforts to rectify the situation in the manner it deems appropriate. My son was celebrating his birthday and most everyone acknowledged his birthday. I. 2-Day Hopper Tickets. Theme Park: Opening times today 10am - 6pm (Last entry at 5 pm) Open today. The staff were all amazing & lego trading was really fun! Lost or stolen Passes or receipts cannot be replaced. 3. Availability of goods, services, or attractions may depend on guest demand. LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure and LEGOLAND are trademarks of the LEGO Group. For additional information, call 407-513-4600. 7. For general information and inquiries or to book, change or cancel ticket reservations, please call a reservation agent at the number below. Water Park opening hours: 10:00 - 18:00. Buy 1 day ticket. There may be additional charges for other goods, services, and attractions not included in the travel package purchased. . LEGO, the LEGO logo, the Minifigure, DUPLO, the DUPLO logo, the FRIENDS logo, the MINIFIGURES logo, MINDSTORMS, NINJAGO, and the NINJAGO logo are trademarks and/or copyrights of the LEGO Group. Advance reservations required, call 760-438-5346. If cancellation occurs more than 5 days prior to scheduled arrival date, then deposit is refunded, less the full Trip Protection Plan fee. Before visiting I read many reviews on the hotel stating "great kids hotel" & "kids rate 10, parents rate 5" although I'm a big kid at heart I have to disagree I loved this hotel & even if I was bothered by the kids everywhere knowing my son had the time of his life was well worth it!! 6. What are the standard ticket prices to LEGOLAND California Park and Water Park? No cancellations, changes or refundsare allowed within 5days of arrival. And if you've ever dreamed of spending the night at LEGOLAND, LEGOLAND Hotel and LEGOLAND Castle Hotel at the Resort are open and less than 2 miles from the nearest beach. Please reach out to us on 863-318-5742 or email us at [email protected]. Please note that the LEGOLAND Vacations Trip Protection Plan is not a typical travel insurance. LEGOLAND Pass Members and Play Pass Holders agree to the terms and conditions of the purchased Pass type as set forth by LEGOLAND California Resort. LEGOLAND Vacations reserves the right to cancel reservations due to lack of valid credit card payment and/or deposit. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). Specifically one of the guys working on the pirate ship water ride who insisted I put my purse in the cubby which I did not feel comfortable, then embarrassed me in front of the whole boat by saying "I'm not letting this boat go until you leave it". Annual Passes. Come play your part at LEGOLAND California Resort, located just 30 minutes north of San Diego and one hour south of Anaheim. 2. The LEGOLAND Castle Hotel features Knights & Dragons, Wizard and Princess themed rooms. Any changes to your reservation are subject to availability and new prices may apply. Please read these Terms and Conditions carefully before using our web site (the Site). If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider. After a booking has been processed, additional discounts or other price reductions will not be granted. Legoland Malaysia address: 7 Jalan Legoland, Johor Bahru 79250 Malaysia. The Passes must be presented to LEGOLAND for admittance into the LEGOLAND New York Resort. Call Monitoring and Recording:As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes. If a portion of our rides and attractions are closed for an extended period Resort Management will activate our "Rainy Day Promise.. $12.99. The Passes are non-transferrable and the purchase price of the Passes is non-refundable. Up to three (3) Complimentary Guest 1-Day 3-Park Day Admissions per select Annual Pass when you pay in full at the time of purchase ^^. We thank you for sharing his special day with us and from all of us here at LEGOLAND California Resort we would like to wish your grandson a very Happy Birthday! !The park was also worth a high rating if I could give any downside was that mid week the park hours were quite short & we also missed out on the water park as it was out of season. 3.2 Tickets to a theme park included in a travel package only entitle the holder to make use of the goods, services, and attractions included in the travel package purchased. In the event of cancellation or no-show, all monies are forfeited. Please check at the entrance to the attractions for the restrictions, which apply in all cases. You may download material displayed on the Site for non-commercial, home personal use only, provided you keep intact all copyright, trademark and other proprietary notices. LEGO, the LEGO logo, the Brick and Knob configurations, the Minifigure, NINJAGO and LEGOLAND are trademarks of the LEGO Group. Legos everywhere and cool room decor! The customer service is always exceptional, esp in the Hotel. Thank you for pointing out the customer service you received at the hotel, our staff is honored to have received an exceptional rating from you!As you mentioned in your review, our hotel does experience a high number of visitors and therefore it is critical for us to do a better job maintaining our hotel looking fresh and clean at all times. The Passes are valid for one year and will include the applicable expiration dates on the Passes. There are six other LEGOLAND Parks in the world - LEGOLAND Billund in Denmark, LEGOLAND Windsor outside of London, LEGOLAND Florida in the U.S., LEGOLAND Deutschland in Germany . ), Daily in-room treasure hunt with complimentary LEGO souvenir^, Kid-friendly amenities in every room including a separate entertainment center, bathroom with handheld showerhead and more for the ultimate family convenience, Access to the resort-style pool at your hotel (heated seasonally), Build your own souvenir from LEGO bricks and learn from the experts with a free Master Builder Workshop, exclusive to hotel guests staying at LEGOLAND Hotel or Pirate Island Hotel. This ended up happening, so I had to cancel. Coming soon - LEGOLAND Japan and LEGOLAND New York! If inclement weather is forecasted, can I change my date or get a refund? 3.3 Customers who have booked a package which includes admission tickets will be required to furnish printed tickets at the park gate for entry. Redeemable on the chosen date during regular season 2023 (March 25 - Nov. 5, 2023) Please note: Ticket sale on site according to availability. The Site is owned and operated by the LEGOLAND Parks. LEGOLAND Vacations does not warrant or represent that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with LEGOLAND Vacations. Gulf Beaches. 3.1 The exact scope of the contractually agreed services is defined by the service descriptions provided at the time of booking and in the booking confirmation. However, this does not apply if protection is purchased less than 30 days before the start of the stay. LEGOLAND CALIFORNIA RESORT and SEA LIFE are part of Merlin Entertainments Ltd. You should assume that everything you see or read on the Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. Awesome Awaits. 1. To Cancel please call us at 888-690-5346. Please allow 48 hours for Rainy Day dates to be added to this list. Contact us immediately if any information on the confirmation appears to be incorrect or incomplete as it may not be possible to make changes later. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. 2 day ticket 2023. Payments will be debited against the account according to the option chosen at the time of booking. Please note that the LEGOLAND Vacations Flexible Cancellation option is not a typical travel insurance. LEGOLAND will continue to collect all monthly payments due under this Contract, including the monthly payment for the Passholder whose Pass has been suspended, during any such period of suspension. The Resort is also home to SEA LIFEAquarium and the world's first LEGOLAND Water Park. The confirmation is sent to the email address which you enter/provide at the time of purchase. A total price of your reservation will be given before you confirm your purchase which you may accept or not. Incidentally, it can also take up to 10 days to see the payment back in the bank. You can visit the Reservations Portal or use the link included on your confirmation email. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation. Sucked up a ton of my time, and was unpleasant. This was our second trip and stay at the LEGOLAND hotel. Prices, times and schedules subject to change without notice. Facemasks are no longer required, but are recommended for all individuals. While this is better than nothing, AAA typically always has a lower discount than you would receive booking through our travel partner which consistently offers better deals. There are likely to be some seasonal special offers and in some circumstances prices may vary. Considering this hotel is sold out several months out of the year, this hotel gets a lot of traffic. You will be asked to verify your pass numbers during the journey so please make sure you choose the correct pass. 4.4. Failure to meet any special request will not be a breach of contract on our part. Best thing I ever gave them was the Lego hotel and next am the Lego park! The operator of the LEGOLAND California Resort, the operator of the LEGOLAND Florida Resort, and the operator of the LEGOLAND New York Resort respectively reserve the right to alter, close or remove goods, services, and attractions without prior notice for technical, operational or other reasons, and no refunds will be given in those circumstances. Some of these terms and conditions may limit or exclude the supplier's liability to you. Please check your confirmation email carefully as soon as you receive it. Changes or Cancellations by You: Once a confirmation number has been issued, reservation changes or cancellations will be subject to the policies in place at the time of your reservation. There are six other LEGOLAND Parks in the world - LEGOLAND Billund in Denmark, LEGOLAND Windsor outside of London, LEGOLAND Florida in the U.S., LEGOLAND Deutschland in Germany, LEGOLAND Malaysia and LEGOLAND Dubai. If cancellation or no-show occurs then all monies are forfeited. 4. the act(s) and/or omission(s) of a third party; or If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options. Bookings without Trip Protection Plan or Flexible Cancellation or that have Peace of Mind Policy: (a) Accepting the changed arrangements; or. Only the assigned LEGOLAND Pass Member may redeem the retail discount benefit. All rights reserved. Last year was 1 hour with a special wristband the whole family had to wear. Annual passes are available from $12.99 per month (if you're a Florida resident) or $149.99 for the year (if you live out of state). Discount on Digital Photos at Peppa Pig Theme Park, LEGOLAND Theme Park and Water Park, Special Events, available on select dates throughout the year, are included (excludes Brick Pass). Spider webs and such on a lot of the attractions and displays.The other thing I recognized that was very different from last year, was the early entrance to the park for hotel guests. We only came across a couple people in the park, who were less then happy to be there.