Before joining JLL, Plaines served in multiple CFO roles including leading Starbucks U.S. division, Sams Club e-commerce, and Ahold Delhaize Stop & Shop business. We know success is built from the inside out, and our associates are the heartbeat of our Company! It was founded in 1902. Jcpenney is a Retail company and has headquarters in Plano, Texas, United States. JC Penney phone number +1 800 322 1189 72 128 JC Penney website www.jcpenney.com What is JC Penney's email addresses? Each supplier is required to have a single registrar who controls access for that supplier's representatives, including removal of former contacts. JC Penney has an average consumer rating of 1 stars from 1330 reviews. Wilson began her retail career at Carter Hawley Hales Stores, Inc., and Bloomingdales, Inc. Wilson holds a Bachelor of Arts degree in history and French from Princeton University. Finally received my JCPenney credit card after buying a cookware set. 2023 Penney IP LLC. We are more than happy to help you. Duennes joined JCPenney in May 2012, as east region senior director of supply chain operations. Chris Phillips is senior vice president, general merchandise manager for the Mens, Childrens, and Womens Apparel divisions at JCPenney, reporting to Michelle Wlazlo, executive vice president, chief merchandising officer. NO MATTER HOW MUCH MY WIFE LOVED SHOPPING HERE, HER DAYS ARE NOW FINISHED SHOPPING AT J.C. PENNEY WHILE I PAY THE BILLS!!! Sign up for a free account. I went into JC Penney in West Covina Calfornia this morning, there was 2 sales ladies working both helping customers but never once did they acknowledge me while I stood there for 30 minutes. Additionally, you can choose to call the corporate office at 912-578-8666. .tg .tg-ij8t{color:#e71324;text-align:left;vertical-align:top} Never again. Mortensen began her jewelry career at Zale Corporation and her retail career at Federated Department Stores. uary 28, 2017, it operated approximately 1,013 department stores in the United States and Puerto Rico. Mullen has a bachelors degree from Princeton University and a master of business administration This review was chosen algorithmically as the most valued customer feedback. Plaines applies a customer-first mindset to improve performance and profitability, scale high-growth operating models, and accelerating business transformation. I also had to order with a different credit card as they would not accept the one I used for on-line purchase because of some policy (okay to use it on-line just not phone orders, what idiocy is that, but fits with what I have been dealing with at this farcical company!!! JCPenney's Customer Service department receives a lot of calls on a daily basis. Before that, Conte was the senior vice president, corporate controller, and chief accounting officer for Staples, Inc. where he led the financial reporting for the company in transitioning from a public to a private company and the transformation of the global controller group and shared service center. In this position, he was responsible for leading the companys global e-commerce and retail businesses, including 3,000 stores, resulting in transformational growth. Additionally, you can choose to call the corporate office at 912-578-8666. Before joining Lane Bryant in 2009, Tessaro spent 10 years at Macys Inc. in merchandise buying and planning roles. @askjcp on Twitter. Initial JC Penney complaints should be directed to their team directly. Some of the companies that the DoNotPay customer service tool works with include: DoNotPay was created to help make your life easier and less stressful. October 25, 2022 - JCPenney to Donate Up to 55,000 Units of Merchandise to Puerto Ricans Impacted by Hurricane Fiona. JCPenney raised a total of $3.3 B in funding over 2 rounds, and is a public traded company. .tg .tg-voov{background-color:#333333;border-color:inherit;color:#ffffff;font-size:medium;text-align:left;vertical-align:top} JCPenney was founded in 1902 with one simple rule - to treat others as we would like to be treated. To assist you in doing business with jcpenney, please use the information below to find the department and method of communication to use when you have questions. The address of JCPenney's headquarters will come in handy if you ever have to send them any legal documents. Most recently, Andre served as the senior vice president, head of human resources at Victorias Secret where he led the brand through its most significant organizational transformation. .tg .tg-0lax{text-align:left;vertical-align:top} JCPenney Corporation, Inc. | Company Profile, Marketing Contacts, Media Spend, Brands. Bala earned a masters degree in engineering technology from BITS Pilani in India. DePaul leads all aspects of stores, store operations, environment and design, and asset protection. "We're happy to share that JCPenney has . Tessaro holds a Bachelor of Science degree in Fashion Merchandising from Florida State University. Find your B2B customer within minutes using affordable, accurate contact data from Datanyze. We are more than happy to help. Share 0. 1330 @media screen and (max-width: 767px) {.tg {width: auto !important;}.tg col {width: auto !important;}.tg-wrap {overflow-x: auto;-webkit-overflow-scrolling: touch;}}. Thanks! Pin 0. Looking for a particular JCPenny employee's phone or email? Overview Top Contacts Similar Company Technology Stack FAQs Jcpenney overview Jcpenney top contacts Jcpenney technology stack In 2004, JCPenney donated its corporate archives and the papers of James Cash Penney (1875-1971) to Southern Methodist University's DeGoyler Library, which include more than 20,000 photographs, and 1,500 linear feet of correspondence, speeches, ledgers, catalogs, and Company publications documenting more than 100 years of corporate history. At Macys, Wilson served in several roles of increasing responsibility, including executive vice president of business strategy, where she was responsible for the development of a transformative retail strategy across multiple facets of the company. Most recently, Wlazlo led the launch of JCPenneys denim lifestyle brand for men, Mutual Weave. Get In Touch With Credit One's Customer Service Reps Instantly, Get In Touch with JD Customer Service Reps Without the Wait, The Easiest Way to Contact Now TV's Customer Serivce Reps, Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, UnitedHealthcare Customer Service Hacks You Didn't Know, Reach Emerald Card Mastercard Customer Service Instantly, How to Speak to Anthropologie's Customer Service Agents, Speak to a Live Zoom Customer Service Agent With No Wait, Speak to a TXU Energy Customer Service Agent Instantly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Jcpenney has 37003 employees. Jcpenney is a Retail company and has headquarters in Plano, Texas, United States. If you are having a problem with any of the merchandise that you recently purchased, you may want to contact JCPenny's customer service department to resolve the issue. Stephanie leads all financial activities for the Company, including financial strategy, real estate, capital deployment, credit services, sourcing and procurement, treasury, and accounting. If they do not respond, or the company has declined to settle things outside of court, DoNotPay will help you fill out the proper court documents and give you several copies to distribute. As soon as a real human answers the phone, you will be notified so that you can speak to them. NFR shipping label requirements and routing guidelines. Here is a breakdown of what will happen when you use DoNotPay to get compensation from JCPenney in small claims court: There are several companies that have long wait times when it comes to their customer service departments. You can view JCPenney's merchandise recall page to see the latest items that have been recalled. I ordered 2 sets of diamond earrings from J.C. Penney for my wife and Daughter-in-law on December 15,2017. padding:10px 5px;word-break:normal;} Then the customers that they were helping walked away with nothing in their hands, so I got tired of waiting because neither of them came over to ask me if I need help and I was prepared to spend some money to my grand-daughter's earrings and a bracelet that plus a watch for my son that he asked for (G-Shock) at this point I was angry so I called the store which it took 2 calls to get though a manager to answer, he wanted me to talk to the person that trains the sales people and I asked why because apparently she not doing her job in training this people in the first place. We are sorry to hear this. Phillips joined the Company in 2021 and is responsible for leading the brand work and developing merchandising strategies for the divisions. General accounting or billing procedures. All rights reserved. 6501 Legacy Parkway Plano, TX 75024 https://www.jcpenney.com/ Phone Contacts Main: (972) 431-1000 Customer Service: (800) 221-0827 Toll Free: (800) 322-1189 Email Contacts [email protected] Social Media Contacts Executive Contacts Primary Contact Now I could have purchased those same sets at the store when I went with my wife on December 19 but expected the delivery the next day or so.Customer service canceled the order, reordered at a slightly higher cost because my state tax went up on January 1, 2018. You can find contact details for JC Penney above. Wlazlo brings more than 30 years of merchandising and stores experience from a variety of retailers. Andre Joyner is the senior vice president, chief human resources officer at JCPenney, reporting to Marc Rosen, chief executive officer. Submit a complaint and get your issue resolved. Previously, Osborne held the position of senior vice president and general merchandise manager for Beauty and Center Core for Hudsons Bay and spent 18 years at Harvey Nichols with a position on the board as director of concessions and beauty. I do not look to corporations for my salvation. .tg .tg-c6of{background-color:#ffffff;border-color:inherit;text-align:left;vertical-align:top} Rosen is focused on leading transformational growth through the next era of the business and strengthening omnichannel capabilities to deliver a seamless shopping experience for customers however they choose to shop. Thank you! Thank you for reaching out to us today Roy! Prior to joining the Company, DePaul spent more than 20 years at Shopko Stores. Contact Us. Product shipment, payment, communication, billing, and any kind of service-related complaint about JC Penney can be filed via the specific JC Penney complaint section. While at the company, she completed the largest acquisition and integration in company history, established its capital allocation strategy and drove their finance operating model transformation. CANNOT WAIT FOR THIS COMPANY TO GO BANKRUPT AND CLOSE THEIR DOORS DUE TO EXTREMELY LOUSY CORPORATE CSTOMER SERVICE. Search for the company youd like to call. Morris has more than 25 years of broad legal experience. Keith Melker joined JCPenney in 2023 as chief transformation and strategy officer, reporting to Marc Rosen, chief executive officer. Check your inbox or spam folder to confirm your subscription. Milano holds a Bachelor of Business Administration degree in marketing from Pace University. Tessaro was promoted to senior vice president general merchandise manager in March of 2021, adding all adult active and team sports to her responsibilities. To open a Action Request,call AP Support or use the Action Request form.Keep the AR number for future reference.If you need additional assistance,request AP support to escalate your AR number, Factory Ship (Supplier-Direct-To-Consumer). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. How To Contact JCPenney Corporate Office Headquarters HQ: J.C. Penney Company, Inc. 6501 Legacy Drive Plano, TX 75024 USA. Can you please send us, @karonil Hello, Thanks for reaching out to us. Milano joined the Company in 2021 and is responsible for leading product sourcing, development, and execution for private brands across apparel and home products with oversight of the international buying offices. @hazardsportwear Thank you! Prior to joining JCPenney, Wilson was president and CEO of LW Associates, a consulting practice focused on transformative strategies leveraging digital technology for retail and wholesale brands and solution providers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. [email protected]), which is being used by 92.6% of JCPenny work email addresses. Can you please send us a DM with your phone number an https://t.co/xAI7efeRka - 4 hours ago .tg .tg-0lax{text-align:left;vertical-align:top} DoNotPay will then walk you through the entire process of filing an official complaint in court. As of February Jan uary 28, 2017, it operated approximately 1,013 department stores in the United States and Puerto Rico. Plaines earned a bachelors degree in finance from the University of Florida and a masters degree in business administration from the University of Texas at Austin. ).Got the earrings reordered then called corporate about this problem as I was upset about the stupidity. How It Works. DoNotPay even helps with this part and gives you a script to follow. We have received your DM and we will respond soon. Wlazlo is responsible for leading the Companys global merchandise strategy and operations including Merchandising, Planning and Allocation, Pricing, Product Design, and Development and Sourcing. Jcpenney has 37003 employees. .tg td{border-style:solid;border-width:0px;font-family:Arial, sans-serif;font-size:14px;overflow:hidden; Morris holds a Bachelor of Arts degree in economics from Baylor University and earned his law degree at Yale Law School. No credit card required. Conte has more than 34 years of accounting and audit leadership experience. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Then will not ring up 2 items without me signing to activate it again. She has over 25 years of experience in planning and allocation, merchandise, finance, pricing, operations, and strategy. Laurie Wilson joined JCPenney in 2019 as senior vice president of planning and allocation and pricing, reporting to Michelle Wlazlo, executive vice president, chief merchandising officer. McGhee began his tenured career at the Company in 1988 within the Home division and has held different positions of increasing responsibility including senior buyer, Housewares; division merchandise manager, Housewares; and vice president, division merchandise manager of multiple Home businesses. The person answering calls and emails does not have information regarding employment application status. The company operates 1,060 department stores in 49 U.S. states and Puerto Rico. overflow:hidden;padding:10px 5px;word-break:normal;} [email protected]. Other reasons to reach out to JCPenney's customer service department include: Some customers also contact customer service to ask about recalled items. Harris holds a Bachelor of Arts degree in marketing from Bradley University in Illinois. Our campus employs more than 3,000 associates and contractors across multiple departments and specialty areas. Claim it and get a lot of features. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JC Penney Customer Service. UCC-128 label testing and implementation. Prior to Levi Strauss & Co., Rosen spent 14 years at Walmart Inc. in a variety of senior leadership functions, ultimately serving as senior vice president of global e-commerce. We keep your data private and share your data only with third parties that make this service possible. EDI invoicing, EFT, electronic payment statements. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. Osborne serves as a consultant under contract with JCPenney and is responsible for driving the Companys success in our beauty business. This could mean that you are put on hold for a long time. He began his practice in the litigation section of Gibson, Dunn & Crutcher LLP. Prior to joining JCPenney, he held several director-level positions at PepsiCo in sales, supply chain, and sales operations for more than eight years. Considering all the data breaches in the On 2/7/2023 I invertly sent in a large amount of money (5000.00) to Jcp by mistake. With over 35 years of retail experience at JCPenney, she has held merchandising positions of increasing responsibility in stores and in the Home Office, including vice president, product development services, and divisional vice president, product design and development. SVP, Product Design, Trend & Brand Management. DoNotPay offers a service that provides a robot that will wait on the phone line for you. I was lied to in order to get through line with disclosing my personal information out loud to people so she could "reactivate my account in order to get my rewards" I don't shop at anywhere with rewards. Click on the name of the company and have DoNotPay do the work for you. JCPenney Beauty takes over the Dot Com Experience; Urban Hydration's I Wanna Dance, available exclusively at JCPenney Beauty; Event Recap: JCPenney Beauty Grand Opening; Categories. If you do not resume your business relationship with the MyPillow company, I will end my relationship with yours. I will never shop there again. Catalog & Retail on-time shipment offsets. DePaul began his career in 1995 and spent three years at Target Corporation, working in merchandising and operations positions before joining Shopko in 1998 as a store manager. If your matter is still not resolved, or if you require assistance for a Customer Service related issue, please contact us by one of the following methods. She currently serves on the board of directors for the National Association for the Education of Young Children. The company also sells its products through its Website, jcpenney.com. JCPenney Pet Portraits Showcases Senior Dogs Available for Adoption, January 9, 2023 JCPenneys Hope & Wonder brand continues to build in 2023 with the relaunch of its Black History Month collection, November 9, 2022 JCPenney looking to hire dozens for its Fort Myers store Reopening, November 8, 2022 JCPenney donates $2.4 Million in Goods to The Salvation Army for Hurricane Ian Relief in Florida, October 25, 2022 JCPenney to Donate Up to 55,000 Units of Merchandise to Puerto Ricans Impacted by Hurricane Fiona, JCPenney goes to the dogs for a good cause, JCPenney's Hope & Wonder launches Black History Month collection, JCPenney Connected to Whitney Houston Biopic, JCPenneys Plano Headquarters To Reopen At Legacy West, JCPenney CEO talks brand turnaround, focus on apparel, and the holiday season, JCPenney CEO Marc Rosen: Customers getting 'great value' with Black Friday deals. He oversees the Companys ethics and compliance, government relations, and privacy groups. She also served two years as an expat in Bangalore, India, building a state-of-the-art technology development center. Routing Guideline Transportation Procedures. We take pride in being a one-stop shop for all your needs, with as many options as you can imagine as well as your favorite brands such as Sports Illustrated, Levi's, Dockers, and Skechers. Please log in again. Copyright 2023 Penney IP LLC. We have developed a five-year roadmap to use preferred sustainable fibers in 100% of our private label apparel and home products by 2026. Glen Morris is senior vice president, general counsel at JCPenney, reporting to Marc Rosen, chief executive officer. .tg td{border-style:solid;border-width:0px;font-family:Arial, sans-serif;font-size:12px;overflow:hidden; Rating 2.2 Reviews 1357 Write A Review Edit 1357 Reviews For JC Penney Headquarters & Corporate Office orders customer service Worst customer service people I have ever experienced. Up to 5 Share 0. She began her career at Saks Fifth Avenue, Inc., before assuming roles as store manager and buyer at Bebe Stores, Inc. Wlazlo attended Lowthian College in Minneapolis and the Executive Education Program at Columbia Universitys Graduate School of Business. Online Credit Card payments - insecure and no options, Read full review of JC Penney and 2 comments. Katie Mullen joined JCPenney in January 2022 as chief digital officer, reporting to Marc Rosen, chief executive officer. I will never be back. Early in his career, Conte spent 11 years performing audit services with Arthur Andersen & Co. and Ernst & Young. JCPenney's Customer Service department receives a lot of calls on a daily basis. Complaints Department is not affiliated to, linked with or otherwise endorsed by JCPenney. JCPenney is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of . Committed to lifelong learning through ongoing education, Andre holds designations as a Senior Professional in Human Resources (SPHR) and Society for Human Resource Management Senior Certified Professional (SHRM-SCP). JC Penney was founded by James Cash Penney and William Henry McManus (J. C. Penney Company, Inc.). He was appointed senior director of supply chain strategy, engineering, and analytics in May 2015, and advanced to vice president in April 2020, He was promoted to senior vice president in December 2022. Ship Point/Return Goods Location Change Request Form, Each supplier is required to have a single. SO MUCH FOR CUSTOMER SERVICE!! Others Named Jill Soltau. J C Penney Corporation, Inc Corporate Office & Headquarters. . [email protected]). Mark Conte joined JCPenney in 2021 as senior vice president, principal accounting officer and controller, reporting to Stephanie Plaines, chief financial officer. padding:10px 5px;word-break:normal;} Milano is a tenured executive with applied knowledge and experience in global sourcing strategies, design and product development, and operational business practices. During his tenure at Levi Strauss & Co., Rosen held executive-level roles overseeing their direct-to-consumer business. Jill Soltau Chef InstructorandPersonal Chef. Your email address will not be published. JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. Ph: (905) 727-1340 or Toll Free: (877) 472-6648; Jcpenney specialises in retail. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of JC Penney, Like, share & subscribe to JC Penney on YouTube at. .tg .tg-z4qf{background-color:#f0f0f0;border-color:inherit;color:#e71324;text-align:left;vertical-align:top} 6501 Legacy Dr. Plano TX 75024. Description of order from Pennys ordered Oct. 31, 2022 a Liz Claiborne robe and socks for $239.76 order # 9194. She started her career in investment banking and mergers and acquisitions at UBS. JCPenney sells a variety of products. Watch me. The last thing that you have to do is show up in court and plead your case in front of a judge. In her three years at JCPenney, she has led the charge in clarifying and defining the positioning of the Companys private brands to give customers more choice. We apologize. . JC Penney Corporate Office & Headquarters 6501 Legacy Dr Plano TX 75024 JC Penney corporate phone number: (972) 431-1000 Average Rating and Total Reviews Avg. Get a Free Account. Point of Sale and jcp.com ticketing process and related issues, web content/Supplier Content/Footer/Contact Directory, 2014 J. C. Penney Company, Inc. - All Rights Reserved. Harris joined the Company in 1978 as a sales associatein Chicago, where she discovered her passion for retail and customer service. Andre is responsible for the development and execution of strategic human capital decisions and leads the Companys human resources functions. The J. C. Penney Company is a department store with 1,060 locations in 49 U.S. states and Puerto Rico. J. C. Penney Company, Inc. was founded in 1902 and is based in Plano. The login page will open in a new tab. The most common JCPenny email format is [first_initial] [last] (ex. Is this your company? Andre brings more than 20 years of innovative human resources and management experience in retail, health care, and consumer packaged goods industries. Prior to JCPenney, Mortensen served in leadership roles at Walmart, Inc. as vice president and divisional merchandise manager of fine jewelry and watches, and at Service Merchandise as vice president and divisional merchandise manager. Customer service departments are not known for their speedy service. I was informed that the earrings HAD NEVER BEEN SENT OUT!!! Headquarters JCPenney 6501 Legacy Dr. Plano, TX 75024 JCPenney Customer Care on Twitter @iamfantasygurl Hello, We have received your DM and will respond soon. She most recently served as vice president of merchandising for intimate apparel and swimwear at FULLBEAUTY Brands, where she developed merchandise, marketing and pricing strategies for multiple plus-size womens brands in print and digital channels. Type in Skip Waiting on Hold and select the product. Rosen holds a bachelors degree from the University of Michigan and earned his masters degree in business administration from the University of Chicago Booth School of Business. You may be entitled to monetary compensation and DoNotPay has a tool that makes it easy to fight for compensation in small claims court. Previously, Conte served 15 years in several progressive finance roles for Lehigh Hanson North America Heidelberg Cement Group. Wilson is responsible for leading and developing strategies to enhance inventory management, lower cost of goods sold, and restore profitable growth. You can find the contact information for your closest JCPenney Optical by visiting our store locator page. What a stupid comment!!! SVP, GMM Mens, Childrens, Womens Apparel. In the Headlines. We are more than happy to help. @DebB76163668 Hello, We are sorry to hear of your troubles. The address of JCPenney's headquarters will come in handy if you ever have to send them any legal documents. .tg .tg-fkpb{background-color:#f0f0f0;border-color:inherit;text-align:left;vertical-align:top} China has long used slave labor to produce cheaper items, often of inferior quality. Earlier in his career, he held HR leadership roles at Merck & Co. and Pepsi-Cola Bottling Group. Before joining JCPenney, he served as senior vice president, corporate controller, and chief accounting officer at Ingram Micro, a global leader in technology and supply chain services. Thank you for allowing us to communicate with you through DM for a resolution. You can find contact details for JCPenney above. How Do You Contact the JCPenney Human Resources Department? View Openings. @OGG921 Oh, no! Check the section to learn more about which tools and technologies are used by Jcpenney and how much is Jcpenney oriented towards technology. Please send, @lipglossNflaws Hello, We are sorry to hear of your troubles. Beauty & Salon Clearance The JCPenney Communities Foundation helps advance JCPenney's commitment to celebrate and serve America's diverse, working families. Pam Mortensen is senior vice president, general merchandise manager for fine jewelry at JCPenney, reporting to Michelle Wlazlo, executive vice president, chief merchandising officer. Visit our press center; Email us at [email protected]; Call us at 1.612.696.3400; Investors .tg .tg-ij8t{color:#e71324;text-align:left;vertical-align:top} Contact JCPenney Customer Service the Easy Way. Anthony is based out of Kansas City Metropolitan Area and works in the Retail industry. He also briefly worked for Pier 1 Imports as divisional merchandise manager of housewares. Feel free to check out DoNotPays full line of services to see how else DoNotPay can help you. JCPenny Email Formats and Examples .tg th{border-style:solid;border-width:0px;font-family:Arial, sans-serif;font-size:14px;font-weight:normal; I am very upset today over the way this was all handled. Find contact details for 700 million professionals. JCPenney not only sells clothes, but they also sell shoes, jewelry, household items, and more. We will be more than happy to help you and make this right for you. Joanne (Jo) Osborne works with JCPenney acting as senior executive, general merchandise manager for Beauty, reporting to Michelle Wlazlo, executive vice president, chief merchandising officer. free lookups / month. {{ userNotificationState.getAlertCount('bell') }}. I hate having debts hanging over me so I wanted to pay-off the balance straight-away. . We embrace our responsibility to our associates, customers, and communities to treat our environment and each other as we want to be treated. How to write a complaint about JC Penney? DoNotPay offers a wide range of services and products that help you easily complete a variety of tasks. It was suppose to have went to my mortgage Co. As soon as I discovered the error I contact my Bank but they couldn't stop it and they suggested I contact JCP Which I did. .tg .tg-fu5n{background-color:#ffffff;border-color:inherit;color:#e71324;text-align:left;vertical-align:top}