Terminations are suspended for 55 days when people apply for federal energy assistance. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . Households that do not honor the payment arrangements. Utilities are required to offer a deferred payment plan. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. All Rights Reserved. Douglas Sacha / Getty Images Drip Loop Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. No disconnect if customer agrees to deferred or extended payment agreement. View a table of state seasonal termination protections only. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Limit the use of My Sensitive Info | Utilities need written approval to shut off services where all household residents are 65 years or older. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Customer is required to enter into a payment plan. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Remember User ID helps you log in without having to memorize your ID or look it up every time. Prohibited when heat advisory from the National Weather Service is in effect. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Butte, MT 59701. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Disconnection is prohibited if customers agrees and adheres to payment plan. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. 0 0 Less than a minute. Consumer line: 800-225-7729, 608-266-2001 (Madison). No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more than 21 days. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Consumer line: 502-564-3940 or 800-772-4636. Customer must negotiate a payment plan to maintain service after delay. Privacy Policy | If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Due date for utility bills extended to 22 days. Medical certification can be renewed once within 120 days. For your convenience, you can keep service on at both addresses while in transition. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Consumer line: 800-522-2404, Salem: 503-378-6600. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 Request a letter Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Consumer line: 866-380-9816 or 919-733-9277. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Renewals are not needed if condition is certified as being permanent. Utilities must offer payment plan suited to customer's financial situation. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Is Appalachian Power the same as American Electric Power? Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Limit on deposits. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Disconnect prohibited if customer agrees to a payment plan. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. The Basics of Temporary Installations. NOTE: These policies may not apply to all utilities in your state. No disconnect if customer is on a payment plan. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Unpaid Utility Bills If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Disconnection is prohibited if customer agrees and adheres to a payment plan. Certification may be renewed another 42 days. Certification forms must be completed for each case of disconnection or reconnection. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. New Jersey Legislature - P.L.2002, c.62. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Delay disconnect for 30 days with medical certification. However, if you're moving to another AEP address, use our transfer service form. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Where is the AEP corporate headquarters located? Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Traditionally, utilities send a metering service person to connect or disconnect the meter. Service cannot be disconnected if customer agrees and adheres to payment plan. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Heist said he . Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Connecting service with an existing meter Final bills and disconnection of service Service reconnection after disconnection for non-payment See your electric bill to find the phone number of your REP. Find a Retail Electric Provider (REP) or call 866.PWR.4.TEX (866.797.4839) for help choosing a REP. Services on AEPTEXAS.com We know our customers are concerned about their families and. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY. Prohibits the disconnection of household in extreme heat conditions, 95 and above. Medical certification may be renewed three times in 12 months. 1 ago. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Prohibited when heat advisory from the National Weather Service is in effect. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days.