It goes against our guidelines to offer incentives for reviews. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). One star as there is no 0 stars. Which are the instant chat and the WhatsApp!! To contact the Footasylum customer service team, start a live chat on the website. I would definitely recommend and will be a returning customer. There was a problem. Hey Getta,Thanks for leaving us a great review. Which are the instant chat and the WhatsApp!! Thanks,Rebekah. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Shoved the card machine into our face. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Happy from start to finish! UK Returns Free return by our courier service. It goes against our guidelines to offer incentives for reviews. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Ordered it on Monday and it was delivered on Tuesday. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Ordered Nike trainers. We use dedicated people and clever technology to safeguard our platform. They sent me trainers in a damaged box. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. 10/10 will not be using footasylum again. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Happy from start to finish! Footasylum doesn't deliver on Bank Holidays. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Over 90 off RRP. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. I ordered an item with Christmas delivery on 20th December and received an email confirmation. All students enjoy 10% off at Footasylum. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Also it was delivered to Republic of Ireland avoiding customs charges. Shocking company - bought two items trainers and sliders order value 100.28 never received. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. They sent me trainers in a damaged box. In real life, they are dull, boring and have no character at all. Treated myself to some new trainers and jogging bottoms in the sale! Take care!Thanks,Rebekah. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. First and last time I will use this company. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Happy from start to finish! Within 5 Days. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Help future customers by talking about customer service, price, delivery, returns & refunds. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Companies can ask for reviews via automatic invitations. This is the last thing I buy from footasylum from here on. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I can't even point the blame at one member of staff because they were all terrible. This is the last thing I buy from footasylum from here on. I would avoid at all costs. Please refresh the page and try again. * One or more of these files was not uploaded due to an invalid file type. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. All rights reserved. We are so glad to hear you are happy with the service. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. I would definitely recommend and will be a returning customer. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hey Karl!Thanks for taking the time to leave us a review. Get Code. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Ordered standard delivery, was dispatched the next day & arrived the day after. 299.99. Check out what 59,340 people have written so far, and share your own experience. My son lost out on his Christmas presents as a result. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. - Anonymous, posted 4 months ago Verification can help ensure real people write reviews about real companies. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Once Footasylum has received and inspected your order, a refund will be issued. Why have i been rejected for my return as the item was faulty? Code Expires. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Looks like they have found the nearest spare tatty box to send them out in. 10% off at Footasylum on first orders with this promo code. Ordered coats for 2 of my sons in the sale. High performance sneakers, trending streetwear and exclusive product weve got you. - Mel, posted 7 months ago Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. All rights reserved. Footasylum. It's your job. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Was looking everywhere but at her customers. All items must be returned in their original boxes and packaging. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. 60%. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Very disappointing.Would never order from them again! One very disappointed son this Xmas! Order placed on Monday standard deliver paid for and the parcel arrived the next day. If you'd like to return your order, you can within 14 days of receipt. Companies can ask for reviews via automatic invitations. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. very helpful as Liverpool didnt answer the phone. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Was looking everywhere but at her customers. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. New customers only. Round and round in circles. Thank you so much. AVOID THIS COMPANY!!!! Date of experience: 18 December 2022 All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Before returning items you must notify Footasylum by telephone, letter, or email. Been trying via live chat, what's app and calling HQ. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Tried to send Crocs back as they didnt fit my daughter. The kind your customers really want. Get Discount. We spoke to Footasylum's senior leaders . Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received.